Steve Chan, WESCO - 1/16/2026

I am getting emotional in the best way! Thank you for doing your magic! I just got off the phone with Brian. He is super happy about how fast everything showed up. A million thanks for the lightning fast delivery & truly amazing support !!!

Lance Benson, United Security and Alarm Systems - 10/23/2025

Good morning. My name is Lance Benson with United Security and Alarm Systems based out of Park Rapids, Minnesota. I just had a tech call with Steve and the service issue we had. We lost IP cameras on a remote switch in another building. And he was very, very kind with me running back and forth and found some laptops to connect everything back up and rebuild the client system in a very timely fashion to get those cameras back up and running, as we were fighting some odd IP address. Everything connected and came back and we'll have a happy client and it made my job very easy as the tech in the field. So, I think the five was the highest I could give him, I'll give him a ten, I'll give them a twenty on how awesome you were today.
I wanna say thank you very kindly for your help. Have a wonderful day.

Lisa Slusser - 6/25/2026

Casey deserves a raise! He was hands down the best customer support person I have ever dealt with in any company I have encountered. He was not only incredibly helpful and patient with all of my questions, he was also personable and understanding in helping with my struggles in learning a new system. He was able to walk me through accessing, setting up, and updating an old system. I am so grateful for his assistance and truly do believe he deserves to be recognized for doing such an amazing job!

Gerald Mitchell - 6/8/2026

Hunter did an outstanding job of getting me the download I needed to get continued access to our DVRs to monitor them in real-time and download videos. His instructions were clear and concise and got me going again in no time at all. I really appreciate the help he gave me. Please pass this on: I am a very satisfied customer, and I hope that if I have another problem, I end up with Hunter on the other end of the line.

Richard Cannon, Technology Consultants Group LLC - 2/17/2026

Yeah, I called in the tech was awesome. He led me to exactly what I was asking, probably no more than five minutes on the phone. Now I know one more thing about IC Realtime I didn't know before, so thanks to him, he steered me in the right direction and we're happy as dealers. Thank you very much. Bye-bye.

Christostomo A. - 7/15/2025

Yeah, so I had some questions. I came in as a complete rookie and he walked me through all my questions and explained everything that I needed to know. He got me set up on the new app on my iOS and also my Mac. He walked me through key features. This was an excellent support call. Fantastic. Thank you so much.

Ing Locksmith - 2/27/2026

Hello everyone. I've been helped by Steve, the level of tech support and his knowledge was exceptional. He was able to quickly give me workarounds and resolve my issue and make me look good in front of my customer. I really appreciate you guys. Thank you.

George, Custom Residential Systems, Inc - 6/24/2026

This gentleman was beyond helpful. He walked us through the process of setting up one of your newest NVRs and bringing in the cameras. True gentleman, very patient, deserves major kudos. Thank you very much. You guys have a star team member.

Anonymous Dealer - 4/1/2025

Danny was fantastic. He went beyond my expectations and showed me all kinds of things I did not know. I finished the call and the adjustments and felt rocksolid leaving the job knowing it was done right and maximized.

Richard Cannon, Technology Consultants Group LLC - 2/27/2026

First of all, we're longtime customers of IC Realtime. I purchased an MX-16. I'm using these coax over P-O-E long reach units, which was suggested by Eric. They're working absolutely flawlessly. Thank you to Eric and the technical team for helping us set up these cameras. There the I-P-F-X's and a little more difficult to set up but Devan walked me through it and everything's great, so thank you very much for the great support and continuing to support. We'll keep on buying your NVR and cameras. Thank you, and this is Rick from Technology Consultants Group. Thanks, bye-bye.

Megan Coyner - 7/2/2026

The technician was absolutely amazing and spectacular. He was clear and concise, was able to completely guide me through the process of setting up a DVR with some Onvif settings and setting up motion. For someone who's never touched an IC Realtime DVR, I honestly couldn't recommend this technician enough, he is absolutely fantastic.

Bill Conley, Liaison Home Automation LLC - 5/14/2026

Got the information I needed, and Casey sent me an email to back it up so I can prove to my client that we checked!

Dia Casarrubias - 10/21/2025

Tech support is incredible. It's amazing. They just helped me, and they did it in under five minutes. It's really, really good and I love it.

Anonymous - 8/12/2026

Your tech was very, very helpful today. He solved my problem and got me access to my computer, which I've never had. I couldn't be more thrilled.

Anonymous - 4/6/2026

Danny did an outstanding job helping me today and getting the cameras onto the IC Realtime NVR and I am grateful for the awesome job that he did. He can be a model to all of them, all of the techs; exceptional service, thank you.

Jon Schoene, Daisy Scottsdale - 4/3/2026

Susie Goff was a phenomenal resource, both for this project and others we have in the works. Installation was straightforward. Configuration was not difficult. The cameras and NVR are great.

Lance, United Security and Alarm Systems - 2/6/2026

Yeah, my name is Lance with United Security and Alarm Systems out of Park Rapids, Minnesota. Just had IC Realtime technician Casey help me with a resolution issue on a brand-new camera that's on an older recorder. He was amazing to work with; very kind, courteous, knew his stuff, and was able to help me with a workaround that would be perfect for my client, and I'm very grateful for his professionalism and his knowledge.

Joy Carter - 7/14/2026

This technician did a fabulous job and helping us get back online with our camera system. I appreciate it very much.

Brian Metz, Richland County Sheriff's Department - 11/25/2025

Response was quick and complete. Was able to unlock the system with the first code. This has been very helpful for the assigned investigators.

Shawn B. - 5/15/2025

Oh, the technician that was helping was absolutely incredible. He helped us solve a problem we've been having for quite some time and multiple other techs were not able to solve it. So absolutely A+. He went over above and beyond and we're a hundred percent functioning and doing well. Thank you.

Super Home Systems - 2/12/2026

Hey, my tech support agent was amazing. He was patient with me and got me to get this doorbell fixed for this customer, and I really do appreciate his due diligence, man. Alright, thank you.

Anonymous - 9/17/2026

Extremely fast. I submitted a ticket online and heard back within 10 minutes. Thank you.

John Geising - 2/13/2026

Very helpful and easy communication. Casey was able to quickly show me a couple things with the PTZ camera through the web interface and made my job easier

Chris Miller - 9/22/2025

Devan was able to diagnose my problem and got all of our cameras up and running again. His help was invaluable.

Anonymous - 10/24/2025

I started working with IC Realtime in 2023 while looking for the right camera for our Site Surveillance Division. Their products checked every box for what I needed to provide reliable and scalable systems for our clients. Since then, I’ve had great experiences with their team and products. Some things to highlight are low failure rates, easy-to-use equipment, and a solid 10-year warranty that shows how confident they are in what they build.

The support team at IC Realtime has been awesome to work with. Ian and the rest of the crew are quick to help, whether it’s tech support, project design, or just general advice. Their client-facing support and project design have also been a big selling point on my jobs. They’ve got a strong lineup of cameras that work for everything from small projects to large commercial installs, and it’s all backed by a team that truly supports their dealers.

Joe Orth - 4/24/2026

Everyone at IC Realtime is super helpful and knowledgable about their products. If there is ever a concern you are quick to fix the issue. I am proud to say we sell IC Realtime cameras for their quality and for the customer service team. I can't remember all of their names but the ones that stand out are hunter and casey but there are a couple of others that are amazing as well

Anonymous Dealer - 9/26/2025

He solved my problem pretty quickly and walked me through the port forwarding for an IC Realtime NVR. It was perfect.

Lance, United Security and Alarm Systems - 9/25/2025

Good afternoon. My name is Lance with United Security Alarm Systems in Park Rapids, Minnesota. I just got off the phone with Hunter, an IC Realtime tech. I've had him a few times over the last couple of weeks and his tech support is fantastic, spot on, takes care of me quickly. Knows his stuff inside and out. He's very courteous, very polite, very kind, and I'm just really glad when I hear his voice on the other side of the line. So, thank you, Hunter. I appreciate you very much.

Nick Terlesky, Diamond Brothers Jewelers - 8/28/2025

Steve helped me out of a jam with my camera system in my retail location. He is extremely knowledgeable. He did not give up on me until we solved the issue. Steve is Amazing !

Tim Bonner - 8/14/2026

My name is Tim Bonner. The tech went above and beyond and was helpful and very patient. I really appreciate that. I have an old system that was sold to me with the house that I bought three years ago, and the previous owner who put the system in did not remember his passwords or his default answers to the questions to change a password. So, I was very pleased. Thank you very much.

David Gama, New Tech Integration, LLC - 2/18/2026

Casey was extremely helpful today, and I appreciate the time that he took to show me around the recorder and how to create line intrusions. Thank you.

Justin Olsen - 5/14/2026

Very good knowledge of using newer cameras with older nvrs and making it work the best way they can. Since the Customer was not given the option to upgrade to a newer nvr. Thank you.

Treye Seawell - 4/28/2026

Guy helped me immediately within forty seconds had everything figured out for me, I greatly appreciate it. You're all doing a great job. Thanks, bye.

Anonymous - 12/2/2025

I really appreciate all the help. That's one of the main reasons that we have IC Realtime as our main camera provider, so I really appreciate the help with this young man. He's been on the phone with me for a couple of hours, taking care of an NVR that had very difficult firmware to update. So thank you very, very much. Bye-bye.

Anonymous - 8/21/2026

Susie Goff is fantastic to work with and very quick to respond to questions. Hunter Nelson with Tech Support made our jobs very easy last week. We are very impressed with how helpful the ICRealtime team is.

Anonymous - 8/18/2026

Always top notch - picks up the phone quickly - answers my questions - all good. Thanks as always.

Shawn Bowen - 2/25/2026

The technician was very knowledgeable, quick prompt and fixed the messages and stayed on the line long enough to make sure the problem was solved. Thank you guys for the great service, keep up the great work. Bye!

David Michaels - 10/7/2025

Hunter helped me update my camera's firmware and now works great!

Anonymous - 9/11/2026

He was super speedy with the return of the codes while on-site.

Anonymous - 7/28/2026

Got firmware updated and playback working. Tech was very helpful.

Joe Bisbee - 7/9/2026

Extremely quick response and provided the firmware in that response. Perfect execution!

B Krug - 4/23/2026

Issue solved in an hour or two. Amazing service.

Anonymous Dealer - 4/8/2025

A Really Great Customer Service!! Amazed with the response time and kindness of Hunter. As well the detailed explanations and documentation provided.

Justin Durrer - 7/9/2026

The client wasn’t hitting save on the phone after making selections Good to go - thanks for the support

Perry Toth - 9/17/2025

I would just like to say I was very satisfied with the customer service today. Hunter is exceptionally good at what he does. He's always helpful and they always take care of me when I have an issue with the camera and NVR. So five out of five. I appreciate the help. Thanks, bye-bye.

Anonymous Dealer - 4/16/2025

Danny, thank you for your help today!! I was able to bring the last camera up and all are showing up on the monitor and the app!!
Your help checked all of my three "P's". Polite, Personal and professional!!
Thank you for all the help!!

Anonymous Dealer - 2/20/2025

Great support! Was able to get back in to the NVR with the help of Steve and Casey and get the cameras back online, reset the admin pw and add new users! Thank you IC Realtime for being there when I needed you!

Cindy Clabaugh - 10/2/2025

Devan was very helpful; he walked me through setting up the cameras. He is patient and sorted out all the issues I was having. Really appreciated his help.

Jeff Krebs - 9/26/2025

Responses were quick and efficient. Issue was resolved same day even after regular business hours. Thank you

Scott J. - 7/1/2025

Casey did a great job stepping me through spotter linkage and activation.

George W. - 5/15/2025

Yeah, Casey helped me out. We got the camera online. Now all I have to do is mount it. Thank you.

Ken F. - 3/7/2025

Thank you for your friendly support as usual. It's nice to be able to talk to a live agent in today's world. And also, I thank Jo for patching me to the support right at 9:00 after I left the voicemail at 8:00. Thank you so much.

Anonymous Dealer - 2/9/2026

Danny was great. He scheduled a reset code for the day we were going to be on site. We managed to gain access to the unit and continue with configuration.

Anonymous - 12/2/2025

Very quick, easy fix. The gentleman updated my software and imported all my settings. Everything's working for me. It all happened very quickly. Thank you so much. Bye.

Anonymous - 12/2/2025

The technician was very, very good. He was meticulous in the way he troubleshooted the problem, and the firmware that had to be loaded on the NVR was very difficult to figure out. He did a great job

Diamond Brother - 2/17/2026

Just wanted to say my tech support person was amazingly fast, helped me out in a matter of seconds, and I really appreciate you guys and your tech support.

Brian Romano, Up Front Technologies - 9/4/2025

The tech was made aware of the issue, opened a ticket, and found others were having the same issue. It was fixed before the next morning.

John Storm - 11/4/2025

Answered all questions quickly and accurately. Provided the NVR update via email as well before we hung up the phone.

Joel Kent, FBN Security Co LLC - 6/30/2026

This was an excellent experience. The tech was knowledgeable, helpful and aggressive. If he did not know an answer, he went to another tech to get complete and accurate information for me..... He kept at it until the problem was solved. Thank you for a great experience.

Anonymous Dealer - 7/1/2025

I just wanted to say that Danny was very patient , went online and got my problem solved, and he did a terrific job, as usual. I'm very pleased with the tech support staff there.

Anonymous Dealer - 3/17/2025

Danny Aono went above and beyond, assisting me after hours on his end. He was very thorough and knowledgeable .

Kyle Fine - 10/7/2025

I called in today for assistance in troubleshooting a system for one of our customers. I spoke with Casey. He was very knowledgeable, helpful, and personable. Uh, ten out of ten. I hope the next time I call in that he picks up the phone.

Anonymous Dealer - 9/8/2025

He was really good. He was able to log in remotely check some things out. We realized we were on the wrong NVR at that point and he was able to help me out on the new NVR and provide options that I needed to do.

Anonymous Dealer - 7/30/2025

Danny was great to work with, was clear in his questions and very patient! When a guy is frustrated in the field and having issues, all it takes to fix the headache in minutes is another set of eyes. After defaulting the unit, the DNS was blank and wouldn't see the P2P. Such a simple setting for a task that should be easy. Thanks!

Anonymous Dealer - 7/22/2025

Response time was quick & helped resolve our issue withing 25 minutes.

Anonymous Dealer - 7/2/2025

Appreciated the prompt reply and follow up. Casey was very helpful in confirming that I was using the correct software and explaining the likely contributing factors to the concern that I raised.

Anonymous Dealer - 6/25/2025

Very prompt, answered my email within 15 minutes and instructions were very helpful

Anonymous Dealer - 5/14/2025

The technical support staff I spoke with was very helpful, very thorough, he knew right away within a matter of one minute what I needed to integrate with the camera. So, he's really an asset and I really appreciate his patience, promptness and efficiency. Thank you so much.

Anonymous Dealer - 4/14/2025

Thank you Casey for your help, I was able to reset the password. Have a great day!!

Anonymous Dealer - 3/31/2025

Thank you for the timely offer to help me with the issues I had with your IC NOW software, after I converted from Window 10 to 11. The display ratios on my laptop pc apparently got reset and I could not view my security cameras from your program. Once you helped me get those back to where they needed to be, everything is working fine. It was nice to experience good Customer / Technical Support for a change in this world of "Customer NO Support"! Please keep up the Great work!

Anonymous Dealer - 3/13/2025

Steve was quick to respond to my inquiry and advisement in the matter was extremely beneficial as I was able to make informed decisions concerning my surveillance equipment. thank you Steve

Anonymous Dealer - 2/3/2025

This worked out perfectly, I was given the codes and I finally was able to get access to the project and get things updated . Thank you kindly

Eddie Hernandez, Baton Rouge Security - 3/17/2026

Tech support was great. Tech support pointed me in a great direction to start next week.

Thank you for checking. This is why I am with ICRealtime ONLY. Tech support and a great follow-up!

Ken - 6/9/2026

Steve was excellent and very patient with my questions. I am very satisfied with his answers and will be sure to continue to utilize your products now and in the future. I am not anywhere near efficient with computers or hardware, but Steve was very helpful. Thank you.

Ray Leninger - 5/7/2026

Casey was totally awesome with figuring out what was wrong and how to fix it. I’m completely happy.

Paula McCracken - 10/1/2025

Got new firmware and resolved my issue.

Scot - 1/9/2025

I was looking for Firmware and the firmware was provided. Thank you.

John Modica, Wireless Fidelity - 3/19/2026

Steve has been very helpful all week. He helped me out more than once. Very efficient. Thank you.

Chad Hellman - 7/7/2026

Kind of had an ongoing problem with an old NVR 7000 series. Steve knew what was going on and got me squared away. Thank you.

Sean Buskila, ING Locksmith - 5/5/2026

Casey helped us with a couple of issues we had, amazing as usual. Thank you very much.

John Collier, WESCO - 4/6/2026

Danny was amazing today helping me with the setup. Great job Danny!

Richard Cannon, Technology Consultants Group LLC - 2/27/2026

The Tech was really great. He helped us so much that we got the project done!! Thanks so much

Ashley Nixon - 3/31/2026

Danny was very helpful. He explained the issue and was able to correct the issue. Best tech support in the technology field.

Ken Kamen - 2/16/2026

Couldn’t ask for more. Great Tech!! Thanks Steve!! All running good.

Joel Herzog - 11/11/2025

The person who assisted me was absolutely wonderful, took charge, had no problem diving in and getting my issue corrected, and actually went above and beyond to assist me. Very much appreciated the technical support.

Anonymous Dealer - 7/30/2025

Danny helped me review the camera settings and helped to understand the IC View+ deterrent relationship to the cameras.

Brad Griffin, Home Theater Design - 9/11/2025

Steve was great. He answered all my questions and was very polite and professional.

Brian Taylor, Phoenix IT Solutions, Inc - 8/29/2025

I wanted to let you know that I appreciated receiving a phone call back to resolve the issue and waiting on the phone until I could validate that the provided fix worked.

Melissa Michaels, Independent Communications And Cable - 8/13/2025

Steve was very knowledgeable and very helpful in preparing me for a Saturday installation where tech support would not be available.

Matt Harker, Goserco, Inc. - 2/10/2025

Hunter did an excellent job assisting me at the end of the day with the 3rd party integration! Thank You!

Josh Hasbargen - 2/17/2026

Support was on point. Quick response to request via email and direct helpful assistance when calling customer support

Michael Neidt - 12/15/2025

Danny was very helpful and was able to provide the files I needed.

Anonymous - 9/16/2026

Very helpful phone assistance. Answered questions and clearly explained steps to take.

Ron Bubuk, 5 North Media - 3/17/2026

Danny was outstanding solving my concerns and very patient with all our issues

Albert Cunningham, Liaison Home Automation, LLC - 12/18/2025

Steve was very professional and friendly. He explained the available options well, and provided additional information to assist with resolving the issue. I wish all support agents were this good!

Peter Ashley, Best Buy - 3/10/2026

The agent today made it super easy to navigate the NVR. Thank you.

Richard Matzke - 6/15/2026

The gentleman did a great job helping us get all the cameras back online. It's greatly appreciated to have wonderful technicians that you all employ.

Richard B. - 6/9/2025

I can't praise Casey highly enough for his patience, for his knowledge base, and just willing to find a solution for me. So, as always you've helped me many times and I appreciate it very much.

Wesley Wilmers - 9/23/2025

I really appreciate the patience of the techs on tasks that might seem routine. When things get hectic on the job site, it makes a big difference having them take the time to walk us through it. Thank you.

Perfection Data Solutions Support - 9/19/2025

Your rep returned our e-mail and helped guide us to the solution to our problem. Thanks so much.