John, Conley Electronics - 6/5/2025

Hey, John from Conley Electronics. I just wanna say Steve was exceptionally great and patient with me. He went through all my questions listing details to answer back. It was awesome as always. So, I appreciate you guys and just know you're not all created equal. Not all tech support is good. Not all tech support answers your questions and helps you out and doesn't make you feel stupid. You guys do a good job. I appreciate it. Thank you very much.

Parker, Innovative - 4/21/2025

Daniel was very friendly knowledgeable and got my active deterrent camera backed up with a restart of the camera which was awesome so appreciate it this, the support and a great help. Thank you.

Avi G., All Cable Consulting Inc. - 3/21/2025

I just dealt was Danny. Danny was the most responsive, incredible technician I've ever dealt with at IC Realtime, and he's the reason why I enjoy calling in. Thank you very much...

Matt Harker, Goserco, Inc. - 2/10/2025

Hunter did an excellent job assisting me at the end of the day with the 3rd party integration! Thank You!

Elea R., Southern Security & Fire Inc. - 1/31/2025

Again, Thazin was so helpful and professional!

Melissa Michaels, Independent Communications and Cable - 8/13/2025

Yeah, the technician was very helpful. He answered all of my questions today. I'm really appreciative of the support. He's going to be sending me some documentation for a Saturday install. Thank you again, have a great day.

Christostomo A. - 7/15/2025

Yeah, so I had some questions. I came in as a complete rookie and he walked me through all my questions and explained everything that I needed to know. He got me set up on the new app on my iOS and also my Mac. He walked me through key features. This was an excellent support call. Fantastic. Thank you so much.

Ellis L. - 7/9/2025

The customer service representative was excellent . He answered all my questions and was very courteous and knowledgeable. I'm very happy with that and very happy with my system. Thank you!

David H. - 6/24/2025

...A+, +, +. Excellent customer service figuring out a very complex problem in a timely matter.

Robert S. - 6/23/2025

The service provider did a phenomenal job in helped me with everything I had questions with. He even remoted into my laptop to make sure I was going about it the correct way. Very professional , did an amazing job. Thank you.

Innovative T. - 6/3/2025

Tech support did an awesome job, really appreciate the quick response to the issue and resolving it completely. Thank you.

Shawn B. - 5/15/2025

Oh, the technician that was helping was absolutely incredible. He helped us solve a problem we've been having for quite some time and multiple other techs were not able to solve it. So absolutely A+. He went over above and beyond and we're a hundred percent functioning and doing well. Thank you.

Curtis Moore - 4/2/2025

Very good support team. Everyone I dealt with was fast, professional and helpful in resolving my issue! Being a long time tech support manager myself, that's saying something! Keep it up, the industry is becoming a user support graveyard & needs to get back to a more a client-focused support team such as yourselves! A+ work, guys & girls...

Ken F. - 3/7/2025

Thank you for your friendly support as usual. It's nice to be able to talk to a live agent in today's world. And also, I thank Jo for patching me to the support right at 9:00 after I left the voicemail at 8:00. Thank you so much.

Brad Griffin, Home Theater Design Group - 2/11/2025

Steve was fantastic and knew exactly how to solve my challenge.

Kurt Jambretz - 1/28/2025

What an awesome support experience!! I’ve been in the technology business for 23 years…. I know first class, over the top service when I see it…. and you guys ROCK!! Thanks again!!

James B., British Columbia Corps of Commissionaires - 1/7/2025

The team here is great ! Knowledgeable and ready/keen to help.

Anonymous Dealer - 7/30/2025

Awesome support from Hunter

Anonymous Dealer - 7/30/2025

Danny was great to work with, was clear in his questions and very patient! When a guy is frustrated in the field and having issues, all it takes to fix the headache in minutes is another set of eyes. After defaulting the unit, the DNS was blank and wouldn't see the P2P. Such a simple setting for a task that should be easy. Thanks!

Treye S. - 7/11/2025

He was very knowledgeable and explaining the NVR and the questions that I had.

Treye S. - 7/11/2025

He was very knowledgeable of this NVR so I really appreciate it and for all the great work everyone does. I appreciate it. Thanks.

Peter S. - 7/7/2025

Knowledgeable and helpful

William O. - 7/1/2025

The guy on the phone, I forgot his name, but he was very helpful and gave me all the information I needed and even helped me with information that wasn't within your guys' scope of knowledge with helping customers. So he made sure that I had all the information I needed to go and take it to a different company to figure out how they can help me out. It was their issue to start with. He just gave me the information I needed to get them to fix it. So, he helped me out a lot. Thank you. Bye.

Matthew H. - 6/27/2025

He was able to help with all of our issues really quickly and took care of everything in a very friendly and nice manner.

Bryan P. - 6/18/2025

I am very, very satisfied with IC Realtime tech support . Every time I need any support, they show how tech support supposed to be. I hate when I call Honeywell or any other support system that gives me half-@$$ support. This is fully knowledgeable support. After the call, I am one step into learning something new. Thank you, bye.

Rigoberto D. - 6/4/2025

My tech was awesome and resolved the problem really quickly. Great communication skills, thank you.

Michael H. - 6/2/2025

Hey, that was great and he set me up so I just have to figure it out now. Thank you.

Michael H. - 6/2/2025

Yeah, Casey was awesome . ...I appreciate everybody's help. Thank you very much. Bye-bye.

Anonymous Dealer - 5/21/2025

Casey is freaking outstanding ! There is top tier support, and then there's Casey blowing that standard away.

Anonymous Dealer - 5/12/2025

Danny did a great job dealing with my issue very quickly and I couldn't be happier. Wonderful, thank you.

Anonymous Dealer - 5/12/2025

The technician I dealt with was Danny. Awesome guy, newest stuff. He did a great job. We got the issue resolved very quickly. So very very experienced technician love the sh*t out of the guy.

Anonymous Dealer - 5/9/2025

Thanks for the excellent customer service!!

Kevin, Pacific Audio and Communications - 5/1/2025

Extremely satisfied, the tech stuck with it and was able to help me out with multiple layers of hiccups that I was having, I certainly appreciate the help and would definitely recommend giving this guy a raise. Thank you and this is Kevin with Pacific Audio and Communications in Hawaii.

Anonymous Dealer - 4/16/2025

Danny, thank you for your help today!! I was able to bring the last camera up and all are showing up on the monitor and the app!! Your help checked all of my three "P's". Polite, Personal and professional!! Thank you for all the help!!

Anonymous Dealer - 4/8/2025

A Really Great Customer Service!! Amazed with the response time and kindness of Hunter. As well the detailed explanations and documentation provided.

Blake H. - 4/3/2025

Just wanted to reiterate the gentleman who helped me was extremely knowledgeable . He was able to diagnose and troubleshoot the issues so I was having and lead to a superior outcome. Well done, and I appreciate it.

Jeffrey C. - 4/3/2025

The technician was very helpful , had lots of patience, and I hope we came to a resolution. So, thank you for your time.

Fire A. - 4/2/2025

Very polite gentleman and knowledgeable on the system. Thank you.

Anonymous Dealer - 4/1/2025

Danny was fantastic. He went beyond my expectations and showed me all kinds of things I did not know. I finished the call and the adjustments and felt rocksolid leaving the job knowing it was done right and maximized.

Anonymous Dealer - 3/31/2025

Thank you for the timely offer to help me with the issues I had with your IC NOW software, after I converted from Window 10 to 11. The display ratios on my laptop pc apparently got reset and I could not view my security cameras from your program. Once you helped me get those back to where they needed to be, everything is working fine. It was nice to experience good Customer / Technical Support for a change in this world of "Customer NO Support"! Please keep up the Great work!

Best B. - 3/11/2025

Very knowledgeable staff. Quick and efficient. Answered my questions right away. Thanks for your help.

Paul T. - 3/3/2025

Must admit ya'll have the best customer service that I have encountered in quite a long time. Congratulations on a great technical support staff.

Anonymous Dealer - 2/25/2025

Had to call in to tech support due to not checking my email in time (passwords expired). Tech support rep was more than helpful. Thanks for your time and expertise!!

Anonymous Dealer - 2/20/2025

Great support! Was able to get back in to the NVR with the help of Steve and Casey and get the cameras back online, reset the admin pw and add new users! Thank you IC Realtime for being there when I needed you!

Anonymous Dealer - 2/20/2025

Thanks for the prompt support !! situation resolved!

Anonymous Dealer - 2/11/2025

Danny passed my request along at once. Thank You! The ICRealTime team does an excellent job to say the least!

Kevin S. - 1/9/2025

Kariam Rodriguez had a great product knowledge, and he's an asset to the IC Realtime team!

James Braun, British Columbia Corps of Commissionaires - 1/7/2025

Very quick and thorough. Always impressed with the team here.

Anonymous Dealer, All Tech Audio - 8/8/2025

Steve, did a great job, punctual, to the point, knew exactly what he was talking about, got me through my little hiccup, I appreciate him very much. Thanks, Steve. Have a great day. Bye-bye.

Anonymous Dealer - 7/25/2025

Hunter was able to quickly answer my question! Thank You!

Anonymous Dealer - 7/22/2025

Response time was quick & helped resolve our issue withing 25 minutes.

Anonymous Dealer - 7/18/2025

Your staff is polite and patient. Also very knowledgeable with your products. Thank you.

Anonymous Dealer - 7/17/2025

Very knowledgeable

Darin B. - 7/7/2025

Thank you so much for the quick help.

Anonymous Dealer - 7/2/2025

Appreciated the prompt reply and follow up. Casey was very helpful in confirming that I was using the correct software and explaining the likely contributing factors to the concern that I raised.

Scott J. - 7/1/2025

Casey did a great job stepping me through spotter linkage and activation.

Cash E. - 7/1/2025

Danny was extremely patient and helpful. Thank you. He's an asset to your company.

Waveav B. - 7/1/2025

Dude, made everything quick , easy. Caught something that I missed, need more guys like him. Thank you.

Anonymous Dealer - 6/30/2025

Tech was very helpful and knowledgeable.

Anonymous Dealer - 6/30/2025

Very happy with the Support I got 5 stars

Anonymous Dealer - 6/25/2025

Great/fast support from Danny.

Anonymous Dealer - 6/25/2025

Very prompt, answered my email within 15 minutes and instructions were very helpful

Anonymous Dealer - 6/23/2025

Great support

Anonymous Dealer - 6/17/2025

The support was timely, professional and we could absolutely not have accomplished the task without the help. Kariam is a valuable employee to your company!

Anonymous Dealer - 6/11/2025

Danny was very helpful and very informative and very knowledgeable and very assistive. I think how he walked me through everything, explained the differences of different NVRs and whatnot, so we can get these problems resolved that I have out in the field right now. So, just want to give props to Danny. Danny really helped me out a lot. Thank you very much.

Richard B. - 6/9/2025

I can't praise Casey highly enough for his patience, for his knowledge base, and just willing to find a solution for me. So, as always you've helped me many times and I appreciate it very much.

Anonymous Dealer - 5/22/2025

Great , customer service. I appreciate it.

G. West - 5/15/2025

This worked out great got what i needed and back up and running. Thanks

George W. - 5/15/2025

Yeah, Casey helped me out. We got the camera online. Now all I have to do is mount it. Thank you.

Anonymous Dealer - 5/14/2025

The technical support staff I spoke with was very helpful, very thorough, he knew right away within a matter of one minute what I needed to integrate with the camera. So, he's really an asset and I really appreciate his patience, promptness and efficiency. Thank you so much.

Anonymous Dealer - 5/12/2025

Hello. I'd like to say that Danny did a great job very knowledgeable and I really do appreciate your help.

Anonymous Dealer - 5/9/2025

Very knowledgeable , helpful and polite service. Thank you very much.

Anonymous Dealer - 4/25/2025

Just wanna leave a note that this customer support agent was extremely helpful with everything. Very nice and accommodating and showed me a few tips and tricks on getting the settings dialed is as best as possible. So overall very good. Hopefully, I keep having experiences like this one on future tech support calls. Thanks.

Anonymous Dealer - 4/21/2025

Close the ticket, Danny got it working in no time. Great support!

Anonymous Dealer - 4/15/2025

The representative was very helpful and prompt. He was able to help me resolve my issues and get it forwarded over to the correct parties.

Anonymous Dealer - 4/14/2025

Thank you Casey for your help, I was able to reset the password. Have a great day!!

Anonymous Dealer - 4/10/2025

All in apparent good order with camera/NVR system. Appreciate the quick and accurate response from support.

Anonymous Dealer - 4/10/2025

The customer support person I talked to was very confident and patient with me on 2 parts for the streaming service but was very knowledgeable and helped me out in a timely manner. I appreciate it very much.

Anonymous Dealer - 4/8/2025

Great tech support, really appreciate it. I appreciate all the help. Thank you.

Anonymous Dealer - 4/7/2025

Steve was very helpful and knowledgeable about my situation.

Eric H. - 4/4/2025

Thank you so much very prompt, efficient , solved the problem, much appreciated.

Anonymous Dealer - 4/3/2025

Your support has been very helpful in recovering the use of our camara system. Thank you.

Anonymous Dealer - 3/24/2025

Great support! Very conscientious and professional follow up.

Josh C. - 3/21/2025

Great service, help me figure it out all the way through the appreciate you guys help.

Anonymous Dealer - 3/17/2025

Danny Aono went above and beyond, assisting me after hours on his end. He was very thorough and knowledgeable .

Anonymous Dealer - 3/13/2025

Steve was quick to respond to my inquiry and advisement in the matter was extremely beneficial as I was able to make informed decisions concerning my surveillance equipment. thank you Steve

Thomas G. - 3/11/2025

Thank you so much to Danny. He was very patient . He has knowledge and it was very nice. Thank you so much.

Anonymous Dealer - 3/5/2025

Great support, helped me every step of the way. Thanks.

Danny f. - 3/4/2025

Very nice very professional , very helpful. Thank you very much.

Anonymous Dealer - 2/26/2025

Your Tech was awesome . Very nice and helpful

Anonymous Dealer - 2/13/2025

Thank you for the prompt and professional support!

Anonymous Dealer - 2/7/2025

The team at IC Realtime is the best. Every interaction has been friendly , informative, and it’s just a real pleasure to deal with these people.

Jose R. - 2/6/2025

Amazing service!

Anonymous Dealer - 2/3/2025

This worked out perfectly, I was given the codes and I finally was able to get access to the project and get things updated . Thank you kindly

Scott Johansen, Scott's Electronics - 1/31/2025

Danny is the best!

Anonymous Dealer - 1/28/2025

Great support & assistance. Timely responses, A+

Anonymous Dealer - 1/12/2025

Great support, I really appreciate it.

Scot - 1/9/2025

I was looking for Firmware and the firmware was provided. Thank you.

Anonymous Dealer - 7/30/2025

Danny helped me review the camera settings and helped to understand the IC View+ deterrent relationship to the cameras.

Anonymous Dealer - 7/28/2025

Danny was the first of all the Techs that I have dealt with on this recurring matter to actually think outside the box and come up with a solution that I hadn't thought of.

Anonymous Dealer - 7/28/2025

The tech was able to pinpoint my issue and offered me a suitable fix. It all worked out just fine. Thanks.

Anonymous Dealer - 7/24/2025

Danny was excellent as always

Anonymous Dealer - 7/14/2025

Danny did a wonderful job of helping me with my issues and making sure I'm able to make the deterrent camera adjustments in the future. I'm not confident I can fulfill customer requests.

Dps S. - 7/14/2025

He was a great help. Thanks.

Anonymous Dealer - 7/7/2025

Weird problem, support suggested factory reset. It was solved without that and I gave feedback for future reference

Anonymous Dealer - 7/1/2025

I just wanted to say that Danny was very patient , went online and got my problem solved, and he did a terrific job, as usual. I'm very pleased with the tech support staff there.

Anonymous Dealer - 6/17/2025

Hunter is super helpful, and kind thank you

Anonymous Dealer - 6/16/2025

Danny is the best! Always a pleasure speaking with him.

Anonymous Dealer - 6/12/2025

Five stars did a great job. Very helpful. Thank you.

Anonymous Dealer - 6/11/2025

Friendly interaction, which is unusual for IC tech support. Most important, my issue got resolved.

Anonymous Dealer - 6/11/2025

Once the process got to sending back the device, I was better, but beyond the process taking too long, fractured communications, multiple follow ups and not getting an email with final determination, I am now content. I mention this so there can be some review and possibly some mentoring for the process to improve future customer experiences.

Anonymous Dealer - 6/9/2025

Amazing best security camera company

Anonymous Dealer - 6/5/2025

Hunter gave great, prompt service and helped me solve my problem. My customer was extremely happy.

Anonymous Dealer - 6/4/2025

Support was exceptional!

Anonymous Dealer - 6/2/2025

He took time to explain and correct the problem effectively..

Anonymous Dealer - 6/2/2025

Kariam provided great service and technically correct answers in a timely manner.

Anonymous Dealer - 5/27/2025

Response time was very quick and acceptable. Thank you for your assistance.

Anonymous Dealer - 5/14/2025

Very professional , quick but thorough!!

Anonymous Dealer - 5/13/2025

Gave me the info I needed in a quick and accurate manner

Anonymous Dealer - 5/12/2025

The technician that helped us was really helpful !

Anonymous Dealer - 5/1/2025

Amazing !

Anonymous Dealer - 4/10/2025

Answered every question with a solution. Professional, patient & respectful.

Anonymous Dealer - 4/7/2025

Always excellent service.

Anonymous Dealer - 3/31/2025

...It was nice to experience good Customer / Technical Support for a change in this world of

Anonymous Dealer - 3/25/2025

Support provided the needed information in a timely manor..

Anonymous Dealer - 3/24/2025

I was very satisfied with that guy cause he didn't make me jump through loops.

Anonymous Dealer - 3/13/2025

I got help pretty quickly, and everything worked out as requested. Thanks.

Anonymous Dealer - 3/11/2025

They were very helpful every time I called. Easy instructions.

Anonymous Dealer - 3/7/2025

Everyone is so helpful and patient.

Anonymous Dealer - 3/4/2025

Always a pleasure and a fast response....thank you guys all of you are great

Anonymous Dealer - 3/4/2025

Support helped me to solve my issue. Thanks for that! Recommend 100%

Anonymous Dealer - 2/25/2025

Great help! Thanks! (& Danny)

Anonymous Dealer - 2/21/2025

Your service worked out well. Thank you. I was able to do what needed to be done thanks to you.

Anonymous Dealer - 2/20/2025

The solution was quick and easy to understand.

Anonymous Dealer - 2/17/2025

Very quick to respond and get me the information i was looking for Thank you!

Anonymous Dealer - 2/13/2025

Thank you for your prompt response! Greatly appreciated. Information was spot on.

Anonymous Dealer - 2/8/2025

I got everything back up and going. Actually I had to call in and a guy walked me through it

Anonymous Dealer - 2/7/2025

Danny was very good at helping me find the info I needed for the new 180 camera. Getting the intrusion set up on the clients property.

Anonymous Dealer - 1/29/2025

Very fast service with excellent communication

Anonymous Dealer - 1/27/2025

Very helpful !!

Anonymous Dealer - 1/27/2025

Very pleasant experience! Great person to work with.

Anonymous Dealer - 1/26/2025

I appreciate that Steve even answered me at all, reaching out about an obsolete product! Thanks, and I'll be back in touch once I've got a screenshot of the firmware rev.

Anonymous Dealer - 1/20/2025

Thank you for your support!

Anonymous Dealer - 8/4/2025

Great assistance and follow up.

Anonymous Dealer - 7/28/2025

Tech was very patient and helpful!

Anonymous Dealer - 7/23/2025

Very professional handle

Anonymous Dealer - 7/18/2025

I was pointed in the right direction to resolve the issue. Thank you

Anonymous Dealer - 7/17/2025

Very professional team of Casey and Steven

Anonymous Dealer - 6/18/2025

Danny was good, and I learned a few things during our conversation.

Anonymous Dealer - 6/17/2025

Danny did great

Anonymous Dealer - 6/17/2025

Extremely efficient and quick response time

Anonymous Dealer - 6/17/2025

I appreciate you providing me with confirmation of information I requested. Thanks!

Anonymous Dealer - 6/10/2025

Agent got me the information that I wanted.

Anonymous Dealer - 6/5/2025

Great service and resolved quickly

Anonymous Dealer - 5/27/2025

I appreciated the response time and questions tying to help.

Anonymous Dealer - 5/23/2025

Fast response on my issue.

Anonymous Dealer - 5/23/2025

I appreciate Danny working on the issue and keeping me informed. Thanks

Anonymous Dealer - 5/6/2025

Thanks so much. He was great .

Anonymous Dealer - 4/10/2025

Great as always

Anonymous Dealer - 4/7/2025

Thanks for taking the time to walk me through it.

Anonymous Dealer - 4/4/2025

Thanks for making things quick and easy.

R D. - 4/1/2025

Great experience.

Anonymous Dealer - 3/17/2025

Thank you for the help your great !

Anonymous Dealer - 3/3/2025

Very helpful in providing options

Anonymous Dealer - 2/27/2025

Helped fix the problem, very professional

Anonymous Dealer - 2/19/2025

What was recommended to try did work. Client is happy. Thank you!

Anonymous Dealer - 2/17/2025

Prompt help

Anonymous Dealer - 2/7/2025

The help document supplied answered my question(s)

Anonymous Dealer - 1/31/2025

Great service, thanks.

Anonymous Dealer - 1/29/2025

Great help

Anonymous Dealer - 1/28/2025

Always responsive and is helpful. Thank you

Anonymous Dealer - 1/27/2025

Fast response and code worked

Anonymous Dealer - 1/17/2025

Very helpful in solving the issue

Anonymous Dealer - 1/16/2025

It was very quick and effective

Anonymous Dealer - 1/15/2025

Thank you for quick response.

Anonymous Dealer - 1/8/2025

Appreciate the prompt response!

Anonymous Dealer - 1/3/2025

Was very helpful

Anonymous Dealer - 7/30/2025

Hunter is good at his job.

Anonymous Dealer - 7/14/2025

Thank you Steve, for your guidance!

Anonymous Dealer - 6/12/2025

Very good help thank you so much!

Anonymous Dealer - 5/15/2025

Danny always does a good job

Anonymous Dealer - 4/25/2025

Very good service from Danny.

Anonymous Dealer - 3/18/2025

Always a pleasure to work with!

Anonymous Dealer - 3/13/2025

Supper was very good!

Anonymous Dealer - 3/7/2025

Good job, thank you.

Anonymous Dealer - 3/4/2025

Thank you for the speedy help!

Anonymous Dealer - 1/28/2025

I’m happy, client was happy!

Anonymous Dealer - 1/8/2025

My error not the staff