Dealers Like You.
Proof that we deliver where it matters most.
See why integrators and pros choose us.
π‘οΈ Every IC Realtime product comes with lifetime technical support.
Curtis Moore β 4/2/2025
"Very good support team. Everyone I dealt with was fast, professional and helpful in resolving my issue! Being a long time tech support manager myself, that's saying something! Keep it up, the industry is becoming a user support graveyard & needs to get back to a more a client-focused support team such as yourselves! A+ work, guys & girls..."
Bryan P. β 6/18/2025
"I am very, very satisfied with IC Realtime tech support . Every time I need any support, they show how tech support supposed to be. I hate when I call Honeywell or any other support system that gives me half-@$$ support. This is fully knowledgeable support. After the call, I am one step into learning something new. Thank you, bye."
Christostomo A. β 7/15/2025
"Yeah, so I had some questions. I came in as a complete rookie and he walked me through all my questions and explained everything that I needed to know. He got me set up on the new app on my iOS and also my Mac. He walked me through key features. This was an excellent support call. Fantastic. Thank you so much."
William O. β 7/1/2025
"The guy on the phone, I forgot his name, but he was very helpful and gave me all the information I needed and even helped me with information that wasn't within your guys' scope of knowledge with helping customers. So he made sure that I had all the information I needed to go and take it to a different company to figure out how they can help me out. It was their issue to start with. He just gave me the information I needed to get them to fix it. So, he helped me out a lot. Thank you. Bye."
Rigoberto D. β 6/4/2025
"My tech was awesome and resolved the problem really quickly. Great communication skills, thank you."
Shawn B. β 5/15/2025
"Oh, the technician that was helping was absolutely incredible. He helped us solve a problem we've been having for quite some time and multiple other techs were not able to solve it. So absolutely A+. He went over above and beyond and we're a hundred percent functioning and doing well. Thank you."
Ellis L. β 7/9/2025
"The customer service representative was excellent . He answered all my questions and was very courteous and knowledgeable. I'm very happy with that and very happy with my system. Thank you!"
Parker Innovative β 4/21/2025
"Daniel was very friendly knowledgeable and got my active deterrent camera backed up with a restart of the camera which was awesome so appreciate it this, the support and a great help. Thank you."
Kurt J. β 1/28/2025
"What an awesome support experience!! Iβve been in the technology business for 23 yearsβ¦. I know first class, over the top service when I see itβ¦. and you guys ROCK!! Thanks again!!"
Best B. β 3/11/2025
"Very knowledgeable staff. Quick and efficient. Answered my questions right away. Thanks for your help."
Ken F. β 3/7/2025
"Thank you for your friendly support as usual. It's nice to be able to talk to a live agent in today's world. And also, I thank Jo for patching me to the support right at 9:00 after I left the voicemail at 8:00. Thank you so much."
David H. β 6/24/2025
"...A+, +, +. Excellent customer service figuring out a very complex problem in a timely matter."
Paul T. β 3/3/2025
"Must admit ya'll have the best customer service that I have encountered in quite a long time. Congratulations on a great technical support staff."
Robert S. β 6/23/2025
"The service provider did a phenomenal job in helped me with everything I had questions with. He even remoted into my laptop to make sure I was going about it the correct way. Very professional , did an amazing job. Thank you."
Matthew H. β 6/27/2025
"He was able to help with all of our issues really quickly and took care of everything in a very friendly and nice manner."
Josh C. β 3/21/2025
" Great service, help me figure it out all the way through the appreciate you guys help."
Jeffrey C. β 4/3/2025
"The technician was very helpful , had lots of patience, and I hope we came to a resolution. So, thank you for your time."
Danny f. β 3/4/2025
"Very nice very professional , very helpful. Thank you very much."
Innovative T. β 6/3/2025
"Tech support did an awesome job, really appreciate the quick response to the issue and resolving it completely. Thank you."
Waveav B. β 7/1/2025
"Dude, made everything quick , easy. Caught something that I missed, need more guys like him. Thank you."
Kevin S. β 1/9/2025
"Kariam Rodriguez had a great product knowledge, and he's an asset to the IC Realtime team!"
Michael H. β 6/2/2025
"Yeah, Casey was awesome . ...I appreciate everybody's help. Thank you very much. Bye-bye."
Scott J. β 7/1/2025
"Casey did a great job stepping me through spotter linkage and activation."
Cash E. β 7/1/2025
"Danny was extremely patient and helpful. Thank you. He's an asset to your company."
Treye S. β 7/11/2025
"He was very knowledgeable and explaining the NVR and the questions that I had."
G. West β 5/15/2025
"This worked out great got what i needed and back up and running. Thanks G. West"
Treye S. β 7/11/2025
"He was very knowledgeable of this NVR so I really appreciate it and for all the great work everyone does. I appreciate it. Thanks."
Fire A. β 4/2/2025
"Very polite gentleman and knowledgeable on the system. Thank you."
Blake H. β 4/3/2025
"Just wanted to reiterate the gentleman who helped me was extremely knowledgeable . He was able to diagnose and troubleshoot the issues so I was having and lead to a superior outcome. Well done, and I appreciate it."
Scot β 1/9/2025
"I was looking for Firmware and the firmware was provided. Thank you."
Michael H. β 6/2/2025
"Hey, that was great and he set me up so I just have to figure it out now. Thank you."
Anonymous Dealer β 6/12/2025
"Five stars did a great job. Very helpful. Thank you."
Anonymous Dealer β 6/11/2025
" Friendly interaction, which is unusual for IC tech support. Most important, my issue got resolved."
Anonymous Dealer β 6/9/2025
" Amazing best security camera company"
Anonymous Dealer β 6/5/2025
"Hunter gave great , prompt service and helped me solve my problem. My customer was extremely happy."
Anonymous Dealer β 5/14/2025
"The technical support staff I spoke with was very helpful, very thorough, he knew right away within a matter of one minute what I needed to integrate with the camera. So, he's really an asset and I really appreciate his patience, promptness and efficiency. Thank you so much."
Anonymous Dealer β 4/25/2025
"Just wanna leave a note that this customer support agent was extremely helpful with everything. Very nice and accommodating and showed me a few tips and tricks on getting the settings dialed is as best as possible. So overall very good. Hopefully, I keep having experiences like this one on future tech support calls. Thanks."
Anonymous Dealer β 4/16/2025
"Danny, thank you for your help today!! I was able to bring the last camera up and all are showing up on the monitor and the app!! Your help checked all of my three "P's". Polite, Personal and professional !! Thank you for all the help!!"
Anonymous Dealer β 4/8/2025
"A Really Great Customer Service!! Amazed with the response time and kindness of Hunter. As well the detailed explanations and documentation provided."
Anonymous Dealer β 3/31/2025
"...It was nice to experience good Customer / Technical Support for a change in this world of "Customer NO Support"! Please keep up the Great work!"
Anonymous Dealer β 3/24/2025
" Great support! Very conscientious and professional follow up."
Anonymous Dealer β 3/13/2025
"Steve was quick to respond to my inquiry and advisement in the matter was extremely beneficial as I was able to make informed decisions concerning my surveillance equipment. thank you Steve"
Anonymous Dealer β 3/5/2025
" Great support, helped me every step of the way. Thanks."
Anonymous Dealer β 2/7/2025
"The team at IC Realtime is the best. Every interaction has been friendly , informative, and itβs just a real pleasure to deal with these people."
Jose R. β 2/6/2025
" Amazing service!"
Anonymous Dealer β 1/28/2025
" Great support & assistance. Timely responses, A+"
Anonymous Dealer β 1/28/2025
"Iβm happy, client was happy!"
Anonymous Dealer β 6/30/2025
"Tech was very helpful and knowledgeable."
Anonymous Dealer β 6/17/2025
"The support was timely, professional and we could absolutely not have accomplished the task without the help. Kariam is a valuable employee to your company!"
Anonymous Dealer β 6/5/2025
" Great service and resolved quickly"
Anonymous Dealer β 5/27/2025
"Response time was very quick and acceptable. Thank you for your assistance."
Anonymous Dealer β 5/22/2025
" Great , customer service. I appreciate it."
Anonymous Dealer β 5/14/2025
"Very professional , quick but thorough!!"
Anonymous Dealer β 5/13/2025
"Gave me the info I needed in a quick and accurate manner"
Anonymous Dealer β 5/9/2025
"Thanks for the excellent customer service!!"
Anonymous Dealer β 5/1/2025
" Amazing !"
Anonymous Dealer β 4/10/2025
"Answered every question with a solution. Professional , patient & respectful."
Anonymous Dealer β 4/8/2025
" Great tech support, really appreciate it. I appreciate all the help. Thank you."
Anonymous Dealer β 4/4/2025
"Thanks for making things quick and easy."
Anonymous Dealer β 4/1/2025
"Danny was fantastic. He went beyond my expectations and showed me all kinds of things I did not know. I finished the call and the adjustments and felt rocksolid leaving the job knowing it was done right and maximized."
Anonymous Dealer β 3/18/2025
"Always a pleasure to work with!"
Anonymous Dealer β 3/11/2025
"They were very helpful every time I called. Easy instructions."
Anonymous Dealer β 3/7/2025
"Everyone is so helpful and patient."
Anonymous Dealer β 3/4/2025
"Thank you for the speedy help!"
Anonymous Dealer β 2/26/2025
"Your Tech was awesome . Very nice and helpful"
Anonymous Dealer β 2/21/2025
"Your service worked out well. Thank you. I was able to do what needed to be done thanks to you."
Anonymous Dealer β 2/20/2025
"Thanks for the prompt support !! situation resolved!"
Anonymous Dealer β 2/20/2025
" Great support! Was able to get back in to the NVR with the help of Steve and Casey and get the cameras back online...Thank you IC Realtime for being there when I needed you!"
Anonymous Dealer β 2/13/2025
"Thank you for your prompt response! Greatly appreciated. Information was spot on."
Anonymous Dealer β 1/29/2025
"Very fast service with excellent communication"
Kevin Pacific Audio and Communications β 5/1/2025
"Extremely satisfied, the tech stuck with it and was able to help me out with multiple layers of hiccups that I was having, I certainly appreciate the help and would definitely recommend giving this guy a raise. Thank you and this is Kevin with Pacific Audio and Communications in Hawaii."
Richard B. β 6/9/2025
"I can't praise Casey highly enough for his patience, for his knowledge base, and just willing to find a solution for me. So, as always you've helped me many times and I appreciate it very much."
Avi G. All Cable Consulting Inc. β 3/21/2025
"I just dealt was Danny. Danny was the most responsive, incredible technician I've ever dealt with at IC Realtime, and he's the reason why I enjoy calling in. Thank you very much..."
Anonymous Dealer β 1/17/2025
"Very helpful in solving the issue"
Eric H. β 4/4/2025
"Thank you so much very prompt, efficient , solved the problem, much appreciated."
Anonymous Dealer β 1/8/2025
"Appreciate the prompt response!"
John Conley Electronics β 6/5/2025
"Hey, John from Conley Electronics. I just wanna say Steve was exceptionally great and patient with me. He went through all my questions listing details to answer back. It was awesome as always. So, I appreciate you guys and just know you're not all created equal. Not all tech support is good. Not all tech support answers your questions and helps you out and doesn't make you feel stupid. You guys do a good job. I appreciate it. Thank you very much."
Anonymous Dealer β 7/14/2025
"Danny did a wonderful job of helping me with my issues and making sure I'm able to make the deterrent camera adjustments in the future. I'm [now] confident I can fulfill customer requests."
Anonymous Dealer β 7/1/2025
"I just wanted to say that Danny was very patient , went online and got my problem solved, and he did a terrific job, as usual. I'm very pleased with the tech support staff there."
Anonymous Dealer β 6/30/2025
"Very happy with the Support I got 5 stars"
Anonymous Dealer β 6/25/2025
"Very prompt, answered my email within 15 minutes and instructions were very helpful "
Anonymous Dealer β 6/25/2025
" Great /fast support from Danny."
Anonymous Dealer β 6/17/2025
"Extremely efficient and quick response time"
Anonymous Dealer β 6/12/2025
"Very good help thank you so much!"
Anonymous Dealer β 6/11/2025
"Danny was very informative and patient! Very helpful!"
Anonymous Dealer β 6/11/2025
"Danny was very helpful and very informative and very knowledgeable and very assistive. I think how he walked me through everything, explained the differences of different NVRs and whatnot, so we can get these problems resolved that I have out in the field right now. So, just want to give props to Danny. Danny really helped me out a lot. Thank you very much."
Anonymous Dealer β 6/4/2025
" Support was exceptional!"
Anonymous Dealer β 6/2/2025
"Kariam provided great service and technically correct answers in a timely manner."
Anonymous Dealer β 6/2/2025
"He took time to explain and correct the problem effectively.."
Anonymous Dealer β 5/27/2025
"I appreciated the response time and questions tying to help."
Anonymous Dealer β 5/23/2025
"Fast response on my issue."
Anonymous Dealer β 5/9/2025
"Very knowledgeable , helpful and polite service. Thank you very much."
Anonymous Dealer β 4/21/2025
"Close the ticket, Danny got it working in no time. Great support!"
Anonymous Dealer β 4/7/2025
"Always excellent service."
Anonymous Dealer β 4/7/2025
"Steve was very helpful and knowledgeable about my situation."
Anonymous Dealer β 3/25/2025
" Support provided the needed information in a timely manor.."
Anonymous Dealer β 3/24/2025
"I was very satisfied with that guy cause he didn't make me jump through loops."
Anonymous Dealer β 3/17/2025
"Danny Aono went above and beyond, assisting me after hours on his end. He was very thorough and knowledgeable ."
Anonymous Dealer β 3/17/2025
"Thank you for the help your great !"
Anonymous Dealer β 3/13/2025
"I got help pretty quickly, and everything worked out as requested. Thanks."
Anonymous Dealer β 3/7/2025
"Good job, thank you."
Anonymous Dealer β 3/4/2025
"Always a pleasure and a fast response....thank you guys all of you are great "
Anonymous Dealer β 3/4/2025
" Support helped me to solve my issue. Thanks for that! Recommend 100%"
Anonymous Dealer β 2/27/2025
"Helped fix the problem, very professional "
Anonymous Dealer β 2/25/2025
" Great help! Thanks! (& Danny)"
Anonymous Dealer β 2/20/2025
"The solution was quick and easy to understand."
Anonymous Dealer β 2/19/2025
"What was recommended to try did work. Client is happy. Thank you!"
Anonymous Dealer β 2/17/2025
"Very quick to respond and get me the information i was looking for Thank you!"
Anonymous Dealer β 2/13/2025
"Thank you for the prompt and professional support!"
Darin B. β 7/7/2025
"Thank you so much for the quick help."
Anonymous Dealer β 2/11/2025
"Danny passed my request along at once. Thank You! The ICRealTime team does an excellent job to say the least!"
R D. β 4/1/2025
" Great experience."
Thomas G. β 3/11/2025
"Thank you so much to Danny. He was very patient . He has knowledge and it was very nice. Thank you so much."
Anonymous Dealer β 1/28/2025
"Always responses and is helpful ....thank you"
Anonymous Dealer β 1/27/2025
"Very helpful !!"
Anonymous Dealer β 1/26/2025
"I appreciate that Steve even answered me at all, reaching out about an obsolete product! Thanks, and I'll be back in touch once I've got a screenshot of the firmware rev."
Anonymous Dealer β 1/12/2025
" Great support, I really appreciate it."
Anonymous Dealer β 1/3/2025
"Was very helpful "
Dps S. β 7/14/2025
"He was a great help. Thanks."
Anonymous Dealer β 7/14/2025
"Thank you Steve, for your guidance!"
Anonymous Dealer β 7/2/2025
"Appreciated the prompt reply and follow up. Casey was very helpful in confirming that I was using the correct software and explaining the likely contributing factors to the concern that I raised."
Anonymous Dealer β 6/18/2025
"Danny was good, and I learned a few things during our conversation."
Anonymous Dealer β 6/17/2025
"Hunter is super helpful , and kind thank you"
Anonymous Dealer β 6/16/2025
"Danny is the best! Always a pleasure speaking with him."
Anonymous Dealer β 6/10/2025
"Agent got me the information that I wanted."
Anonymous Dealer β 5/21/2025
"Casey is freaking outstanding ! There is top tier support, and then there's Casey blowing that standard away."
Anonymous Dealer β 5/15/2025
"Danny always does a good job"
Anonymous Dealer β 5/12/2025
"The technician that helped us was really helpful !"
Anonymous Dealer β 5/12/2025
"Hello. I'd like to say that Danny did a great job very knowledgeable and I really do appreciate your help."
Anonymous Dealer β 5/12/2025
"Danny did a great job dealing with my issue very quickly and I couldn't be happier. Wonderful, thank you."
Anonymous Dealer β 5/12/2025
"The technician I dealt with was Danny. Awesome guy, newest stuff. He did a great job. We got the issue resolved very quickly. So very very experienced technician love the sh*t out of the guy."
Anonymous Dealer β 5/6/2025
"Thanks so much. He was great . "
Anonymous Dealer β 4/25/2025
"Very good service from Danny."
Anonymous Dealer β 4/10/2025
" Great as always"
Anonymous Dealer β 4/10/2025
"All in apparent good order with camera/NVR system. Appreciate the quick and accurate response from support."
Anonymous Dealer β 4/10/2025
"The customer support person I talked to was very confident and patient with me on 2 parts for the streaming service but was very knowledgeable and helped me out in a timely manner. I appreciate it very much."
Anonymous Dealer β 4/7/2025
"Thanks for taking the time to walk me through it."
Anonymous Dealer β 4/7/2025
"Thanks for taking the time to help me."
Anonymous Dealer β 4/7/2025
"Steve was quick in supporting me on the FW upgrades for NVR and Cameras. Thank you"
Anonymous Dealer β 4/3/2025
"Your support has been very helpful in recovering the use of our camara system. Thank you."
Anonymous Dealer β 3/3/2025
"Very helpful in providing options"
Peter S. β 7/7/2025
" Knowledgeable and helpful"
Anonymous Dealer β 2/3/2025
"This worked out perfectly, I was given the codes and I finally was able to get access to the project and get things updated . Thank you kindly"
Anonymous Dealer β 1/31/2025
" Great service, thanks."
Anonymous Dealer β 1/29/2025
" Great help"
Anonymous Dealer β 1/27/2025
"Very pleasant experience! Great person to work with."
Anonymous Dealer β 1/20/2025
"Thank you for your support !"
Anonymous Dealer β 1/16/2025
"It was very quick and effective"
Anonymous Dealer β 1/15/2025
"Thank you for quick response."
Anonymous Dealer β 7/7/2025
"Weird problem, support suggested factory reset. It was solved without that and I gave feedback for future reference"
Anonymous Dealer β 6/23/2025
" Great support"
Anonymous Dealer β 6/17/2025
"I appreciate you providing me with confirmation of information I requested. Thanks!"
Anonymous Dealer β 6/17/2025
"Danny did great "
Anonymous Dealer β 5/23/2025
"I appreciate Danny working on the issue and keeping me informed. Thanks"
Anonymous Dealer β 4/15/2025
"The representative was very helpful and prompt. He was able to help me resolve my issues and get it forwarded over to the correct parties."
Anonymous Dealer β 4/14/2025
"Thank you Casey for your help, I was able to reset the password. Have a great day!!"
Anonymous Dealer β 2/25/2025
"Had to call in to tech support due to not checking my email in time (passwords expired). Tech support rep was more than helpful. Thanks for your time and expertise!!"
Anonymous Dealer β 2/17/2025
"Prompt help"
Anonymous Dealer β 2/8/2025
"I got everything back up and going. Actually I had to call in and a guy walked me through it"
Anonymous Dealer β 2/7/2025
"Danny was very good at helping me find the info I needed for the new 180 camera. Getting the intrusion set up on the clients property."
Anonymous Dealer β 2/7/2025
"The help document supplied answered my question(s)"
George W. β 5/15/2025
"Yeah, Casey helped me out. We got the camera online. Now all I have to do is mount it. Thank you."
Anonymous Dealer β 1/27/2025
"Fast response and code worked"
Anonymous Dealer β 1/8/2025
"My error not the staff"
Sneak Peek: IC Realtime Software Beta
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Upscalable: Works with current hardware
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Intuitive: No instructions needed β just results
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Visionary: Designed for recurring revenue and managed service models
Get an early look at our new, streamlined software platform for smarter, faster video playback.
ADVANCED TECHNOLOGY & AI
Our latest cameras combine high-resolution imaging with advanced AI for superior surveillance. Panoramic views, active deterrent systems, and sophisticated analytics like face recognition and perimeter protection ensure total security.
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180-Degree Panoramic Views
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Active Deterrence with Audio & Visual Alerts
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High-Resolution Imaging with 12MP Sensors
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Advanced AI for Analytics and Forensics