Lance, United Security and Alarm Systems - 9/25/2025

Good afternoon. My name is Lance with United Security Alarm Systems in Park Rapids, Minnesota. I just got off the phone with Hunter, an IC Realtime tech. I've had him a few times over the last couple of weeks and his tech support is fantastic, spot on, takes care of me quickly. Knows his stuff inside and out. He's very courteous, very polite, very kind, and I'm just really glad when I hear his voice on the other side of the line. So, thank you, Hunter. I appreciate you very much.

Nick Terlesky, Diamond Brothers Jewelers - 8/28/2025

Steve helped me out of a jam with my camera system in my retail location. He is extremely knowledgeable. He did not give up on me until we solved the issue. Steve is Amazing !

Kyle Fine - 10/7/2025

I called in today for assistance in troubleshooting a system for one of our customers. I spoke with Casey. He was very knowledgeable, helpful, and personable. Uh, ten out of ten. I hope the next time I call in that he picks up the phone.

Cindy Clabaugh - 10/2/2025

Devan was very helpful; he walked me through setting up the cameras. He is patient and sorted out all the issues I was having. Really appreciated his help.

Perry Toth - 9/17/2025

I would just like to say I was very satisfied with the customer service today. Hunter is exceptionally good at what he does. He's always helpful and they always take care of me when I have an issue with the camera and NVR. So five out of five. I appreciate the help. Thanks, bye-bye.

Faurest Simmons, Freedom Communications Inc. - 9/8/2025

I have always received the best of service help from your people. I appreciate all of them very much

Jake Hanson - 8/27/2025

I rate it a five. I felt like the technician was extremely helpful, responsive to the situation that I was facing in front of me. Patient with me and able to resolve the issue faster than I anticipated. So, I appreciate all your guys' help. Great product and it's been a pleasure being a customer. Thank you.

Lance Benson, United Security and Alarm Systems - 8/21/2025

I'm grateful for the call back today The tech did a fantastic job letting us know about the service issue I had with trip wires [....] firmware updates. Grateful for the call back again and for the great service. Thank you very kindly, have a wonderful day.

Colbee Morin - 8/13/2025

The message is, Casey is just badass, very knowledgeable, extremely an expert at IC Realtime equipment and programming. Perfect. It's a five out of five. This is Colbee.

Zach Rohbock - 10/6/2025

I'm shocked I was actually able to get the software I needed even though it turns out it's no longer supported. And promptly too.

Luis Leon - 9/29/2025

Devan was extremely helpful. Tech support the way it should be.

Wesley Wilmers - 9/23/2025

I really appreciate the patience of the techs on tasks that might seem routine. When things get hectic on the job site, it makes a big difference having them take the time to walk us through it. Thank you.

Albert Ferniza - 9/17/2025

I was very impressed. Man knew what he was talking about. Thank you very much for your time.

Craig Soderberg - 9/15/2025

I've had great luck with all the IC Realtime people I've spoken to... very patient and helpful to get me through what I'm trying to accomplish. I've probably spoken to 5 or 6 over the past year.

Brad Griffin, Home Theater Design - 9/11/2025

Steve was great. He answered all my questions and was very polite and professional.

, Commander Av - 9/10/2025

Patience and extreme knowledge was the key to this guy's 5-star rating.

Brian Romano, Up Front Technologies - 9/4/2025

The tech was made aware of the issue, opened a ticket, and found others were having the same issue. It was fixed before the next morning.

Brian Taylor, Phoenix IT Solutions, Inc - 8/29/2025

I wanted to let you know that I appreciated receiving a phone call back to resolve the issue and waiting on the phone until I could validate that the provided fix worked.

Chad Hellman - 8/28/2025

Some of this IP stuff gets complicated and Casey always knows what's going on and is able to help me. So I can't tell you how much I appreciate it. Thanks, bye.

Kevin Budzinski, AMS Inc. - 8/26/2025

The tech service was good. The tech was familiar with the problem and quick to suggest a fix that seems to have resolved the issue. However, the issue, cameras randomly dropping off the DVR, wasn't a problem in the configuration or installation. It was apparently a common problem in the DVR. The IC Realtime DVR, which includes an on-board 8-port PoE switch, apparently can't actually power 8 PoE cameras. All are IC Realtime cameras. The DVR, after being reset, would display all 8 cameras for a day or 2 and then would lose one of the cameras. A reset would restore all cameras temporarily. The fix was to add an exterior PoE switch, put the cameras on the external switch, and then link to the DVR's switch. The tech was very quick to suggest this, and it seems to have fixed the problem. Thanks

Jim Harper - 8/22/2025

I appreciate your help, Hunter. You stayed on with me for quite a while. So thank you very much. You have a great weekend.

, E3 Technologies - 8/21/2025

Absolutely fantastic and professional and taught me stuff that I didn't know before. Thank you so much.

Perry Toth - 8/20/2025

The reply’s are always quick. It's refreshing how the team can always solve my problem so easily.

, Safety Signal - 8/14/2025

Tech support very friendly, very helpful, knew it inside out, and patient as well. Thank you.

Melissa Michaels, Independent Communications and Cable - 8/13/2025

Yeah, the technician was very helpful. He answered all of my questions today. I'm really appreciative of the support. He's going to be sending me some documentation for a Saturday install. Thank you again, have a great day.

John, Conley Electronics - 6/5/2025

Hey, John from Conley Electronics. I just wanna say Steve was exceptionally great and patient with me. He went through all my questions listing details to answer back. It was awesome as always. So, I appreciate you guys and just know you're not all created equal. Not all tech support is good. Not all tech support answers your questions and helps you out and doesn't make you feel stupid. You guys do a good job. I appreciate it. Thank you very much.

Parker, Innovative - 4/21/2025

Daniel was very friendly knowledgeable and got my active deterrent camera backed up with a restart of the camera which was awesome so appreciate it this, the support and a great help. Thank you.

Avi G., All Cable Consulting Inc. - 3/21/2025

I just dealt was Danny. Danny was the most responsive, incredible technician I've ever dealt with at IC Realtime, and he's the reason why I enjoy calling in. Thank you very much...

Matt Harker, Goserco, Inc. - 2/10/2025

Hunter did an excellent job assisting me at the end of the day with the 3rd party integration! Thank You!

Elea R., Southern Security & Fire Inc. - 1/31/2025

Again, Thazin was so helpful and professional!

Anonymous Dealer - 10/7/2025

Casey and Mario were very helpful! The support team is awesome.

Dale Ramey - 10/6/2025

I had a short wait to speak with a tech and he solved my issue quickly.

Karl Dobrinich - 10/1/2025

It's nice that your hold times are relatively short. Thanks much.

Jeff Krebs - 9/26/2025

Responses were quick and efficient. Issue was resolved same day even after regular business hours. Thank you

Aaron Atwater, Atlantic Sound inc. - 9/18/2025

Danny was very helpful and was able to get the problem solved. Thanks!

Melissa Michaels, Independent Communications And Cable - 9/10/2025

Your technician was extremely fast, courteous, thorough and professional. Thank you!

Anonymous Dealer - 9/8/2025

He was really good. He was able to log in remotely check some things out. We realized we were on the wrong NVR at that point and he was able to help me out on the new NVR and provide options that I needed to do.

Justin Randel - 8/26/2025

Everything was fantastic job. Help me out. I really appreciate it. Thank you. Bye.

Tim Walker, Wave Installations - 8/21/2025

Matthew was knowledgeable and helpful. The issue was explained and the info was given on a timeline for the fix.

Mark Thacker, Sound Ideas - 8/14/2025

Very knowledgeable, patient and helpful. Solved my issues with an NVR

Melissa Michaels, Independent Communications And Cable - 8/13/2025

Steve was very knowledgeable and very helpful in preparing me for a Saturday installation where tech support would not be available.

Brad Griffin, Home Theater Design - 8/13/2025

I received the information I was looking for to make me feel comfortable with my purchase.

Gene Moore, Southern Monument - 8/13/2025

Helped walk through what was a very trying case. But I was successful finally getting what I needed.

Christostomo A. - 7/15/2025

Yeah, so I had some questions. I came in as a complete rookie and he walked me through all my questions and explained everything that I needed to know. He got me set up on the new app on my iOS and also my Mac. He walked me through key features. This was an excellent support call. Fantastic. Thank you so much.

Ellis L. - 7/9/2025

The customer service representative was excellent . He answered all my questions and was very courteous and knowledgeable. I'm very happy with that and very happy with my system. Thank you!

David H. - 6/24/2025

...A+, +, +. Excellent customer service figuring out a very complex problem in a timely matter.

Robert S. - 6/23/2025

The service provider did a phenomenal job in helped me with everything I had questions with. He even remoted into my laptop to make sure I was going about it the correct way. Very professional , did an amazing job. Thank you.

Innovative T. - 6/3/2025

Tech support did an awesome job, really appreciate the quick response to the issue and resolving it completely. Thank you.

Shawn B. - 5/15/2025

Oh, the technician that was helping was absolutely incredible. He helped us solve a problem we've been having for quite some time and multiple other techs were not able to solve it. So absolutely A+. He went over above and beyond and we're a hundred percent functioning and doing well. Thank you.

Curtis Moore - 4/2/2025

Very good support team. Everyone I dealt with was fast, professional and helpful in resolving my issue! Being a long time tech support manager myself, that's saying something! Keep it up, the industry is becoming a user support graveyard & needs to get back to a more a client-focused support team such as yourselves! A+ work, guys & girls...

Ken F. - 3/7/2025

Thank you for your friendly support as usual. It's nice to be able to talk to a live agent in today's world. And also, I thank Jo for patching me to the support right at 9:00 after I left the voicemail at 8:00. Thank you so much.

Brad Griffin, Home Theater Design Group - 2/11/2025

Steve was fantastic and knew exactly how to solve my challenge.

Kurt Jambretz - 1/28/2025

What an awesome support experience!! I’ve been in the technology business for 23 years…. I know first class, over the top service when I see it…. and you guys ROCK!! Thanks again!!

James B., British Columbia Corps of Commissionaires - 1/7/2025

The team here is great ! Knowledgeable and ready/keen to help.

Fintan Broderick - 10/7/2025

Both of my questions were answered promptly, with easy solutions. Thanks to both operators.

David Michaels - 10/7/2025

Hunter helped me update my camera's firmware and now works great!

Paula McCracken - 10/1/2025

Got new firmware and resolved my issue.

Paula McCracken - 9/30/2025

Steve was very helpful, and he is sending me an update for my firmware. Thank you.

Damian Langere - 9/26/2025

Great support, spent two hours, very patient. Got me through everything, think we both learned some things. So fantastic job, thanks.

Mark Hixson, The Waldinger Corp - 9/25/2025

Steve was helpful and timing was very good.

Eddie Hernandez - 9/23/2025

IC Realtime tech support has always been the best. Thank you a lot.

Chris Miller - 9/22/2025

Devan was able to diagnose my problem and got all of our cameras up and running again. His help was invaluable.

Ramiro Garza, MJ Carrillo - 9/19/2025

Tech support was very helpful & professional.

, Perfection Data Solutions Support - 9/19/2025

Your rep returned our e-mail and helped guide us to the solution to our problem. Thanks so much.

Marc Kemp, Modern Tech Solutions - 9/17/2025

Always a good experience with support. Thank you.

Joseph Hubach Sr - 9/16/2025

Devan Reid was very nice to deal with. Was very helpful with our problem.

Daniel - 9/16/2025

Devan was extremely helpful and took the time to answer all of our questions.

Anonymous Dealer - 9/16/2025

Steve and I had a very good conversation about a very complicated technical situation and we think we're moving in the right direction. I've got some more research to do on my side, and I'm going to get back to him. He's gonna open a case for me and continue to discuss it, but he was very helpful and I appreciate his time. Thank you.

Pat Ponciano - 9/9/2025

Tech support was very helpful. Thank you so much, I really appreciate it.

Mark Phillips - 9/8/2025

Casey went over and above to address technical answers to my questions.

Jorge Mario Ber - 9/5/2025

He was polite and he explained to me everything. Thank you.

Anonymous Dealer - 9/3/2025

Danny was very helpful today. Walk me through everything, explained my problems to me and we fixed them quite quickly. Much appreciated. Great job Danny.

J Paul Hughes - 9/2/2025

Outstanding, helpful, professional, pleasant to deal with, and knowledgeable. Thank you.

Danny, Fiber Tel Inc. - 8/29/2025

Thank you for the prompt response!

, P J Mctavish Co - 8/19/2025

Representative was very knowledgeable and very helpful. Extremely happy.

Joshua Marks, RDI Home Theater - 8/19/2025

Fast and exceptional service. The ICR support team is wonderful.

Anonymous Dealer, All Tech Audio - 8/8/2025

Steve, did a great job, punctual, to the point, knew exactly what he was talking about, got me through my little hiccup, I appreciate him very much. Thanks, Steve. Have a great day. Bye-bye.

Anonymous Dealer - 7/30/2025

Awesome support from Hunter

Anonymous Dealer - 7/30/2025

Danny was great to work with, was clear in his questions and very patient! When a guy is frustrated in the field and having issues, all it takes to fix the headache in minutes is another set of eyes. After defaulting the unit, the DNS was blank and wouldn't see the P2P. Such a simple setting for a task that should be easy. Thanks!

Anonymous Dealer - 3/31/2025

Thank you for the timely offer to help me with the issues I had with your IC NOW software, after I converted from Window 10 to 11. The display ratios on my laptop pc apparently got reset and I could not view my security cameras from your program. Once you helped me get those back to where they needed to be, everything is working fine. It was nice to experience good Customer / Technical Support for a change in this world of "Customer NO Support"! Please keep up the Great work!

Best B. - 3/11/2025

Very knowledgeable staff. Quick and efficient. Answered my questions right away. Thanks for your help.

Paul T. - 3/3/2025

Must admit ya'll have the best customer service that I have encountered in quite a long time. Congratulations on a great technical support staff.

Anonymous Dealer - 2/25/2025

Had to call in to tech support due to not checking my email in time (passwords expired). Tech support rep was more than helpful. Thanks for your time and expertise!!

Anonymous Dealer - 2/20/2025

Great support! Was able to get back in to the NVR with the help of Steve and Casey and get the cameras back online, reset the admin pw and add new users! Thank you IC Realtime for being there when I needed you!

Anonymous Dealer - 2/20/2025

Thanks for the prompt support !! situation resolved!

Anonymous Dealer - 2/11/2025

Danny passed my request along at once. Thank You! The ICRealTime team does an excellent job to say the least!

Kevin S. - 1/9/2025

Kariam Rodriguez had a great product knowledge, and he's an asset to the IC Realtime team!

James Braun, British Columbia Corps of Commissionaires - 1/7/2025

Very quick and thorough. Always impressed with the team here.

Anonymous Dealer - 10/3/2025

Steve was very helpful and reliable.

Bill Jenkins - 10/2/2025

Appreciate the speedy response as well.

Anonymous Dealer - 9/26/2025

He solved my problem pretty quickly and walked me through the port forwarding for an IC Realtime NVR. It was perfect.

Amanda Mayle - 9/25/2025

Prompt, courteous and helpful!

Dave - 9/23/2025

Timely, efficient, caring.

, Garnet Management LLC - 9/22/2025

Responsive and efficient.

Jude Harper - 9/22/2025

Thank you for the callback Danny and excellent help. Bye.

David Michaels - 9/10/2025

You guys are always doing a great job, thank you.

Marcus Sanders-Simmons - 9/3/2025

This will be useful for real-world applications.

Frum Beau - 9/3/2025

I'm super satisfied.

Noel Grace Jasinski - 9/2/2025

Great customer service. Was patient and understanding.

Marc Romanello - 8/20/2025

Awesome service, Thank you!

Anonymous Dealer - 8/19/2025

Customer tech reps is very helpful and the system gets set up first time using with IC real pine interface.

Richie Mastria - 8/14/2025

They were able to walk me through troubleshooting easily and quickly

Perry Toth - 8/13/2025

Straight to the point, instructive, knowledgeable. Great help

Randy Sparkman - 8/13/2025

Very quick response time and correct information to fix my issue

Anonymous Dealer - 7/30/2025

Danny helped me review the camera settings and helped to understand the IC View+ deterrent relationship to the cameras.

Anonymous Dealer - 7/28/2025

Danny was the first of all the Techs that I have dealt with on this recurring matter to actually think outside the box and come up with a solution that I hadn't thought of.

Anonymous Dealer - 7/28/2025

The tech was able to pinpoint my issue and offered me a suitable fix. It all worked out just fine. Thanks.

Anonymous Dealer - 7/25/2025

Hunter was able to quickly answer my question! Thank You!

Anonymous Dealer - 7/22/2025

Response time was quick & helped resolve our issue withing 25 minutes.

Anonymous Dealer - 7/18/2025

Your staff is polite and patient. Also very knowledgeable with your products. Thank you.

Anonymous Dealer - 7/17/2025

Very knowledgeable

Darin B. - 7/7/2025

Thank you so much for the quick help.

Anonymous Dealer - 7/2/2025

Appreciated the prompt reply and follow up. Casey was very helpful in confirming that I was using the correct software and explaining the likely contributing factors to the concern that I raised.

Scott J. - 7/1/2025

Casey did a great job stepping me through spotter linkage and activation.

Cash E. - 7/1/2025

Danny was extremely patient and helpful. Thank you. He's an asset to your company.

Waveav B. - 7/1/2025

Dude, made everything quick , easy. Caught something that I missed, need more guys like him. Thank you.

Anonymous Dealer - 6/30/2025

Tech was very helpful and knowledgeable.

Anonymous Dealer - 6/30/2025

Very happy with the Support I got 5 stars

Anonymous Dealer - 6/25/2025

Great/fast support from Danny.

Anonymous Dealer - 6/25/2025

Very prompt, answered my email within 15 minutes and instructions were very helpful

Anonymous Dealer - 6/23/2025

Great support

Anonymous Dealer - 6/17/2025

The support was timely, professional and we could absolutely not have accomplished the task without the help. Kariam is a valuable employee to your company!

Anonymous Dealer - 6/11/2025

Danny was very helpful and very informative and very knowledgeable and very assistive. I think how he walked me through everything, explained the differences of different NVRs and whatnot, so we can get these problems resolved that I have out in the field right now. So, just want to give props to Danny. Danny really helped me out a lot. Thank you very much.

Richard B. - 6/9/2025

I can't praise Casey highly enough for his patience, for his knowledge base, and just willing to find a solution for me. So, as always you've helped me many times and I appreciate it very much.

Anonymous Dealer - 5/22/2025

Great , customer service. I appreciate it.

G. West - 5/15/2025

This worked out great got what i needed and back up and running. Thanks

George W. - 5/15/2025

Yeah, Casey helped me out. We got the camera online. Now all I have to do is mount it. Thank you.

Anonymous Dealer - 5/14/2025

The technical support staff I spoke with was very helpful, very thorough, he knew right away within a matter of one minute what I needed to integrate with the camera. So, he's really an asset and I really appreciate his patience, promptness and efficiency. Thank you so much.

Anonymous Dealer - 5/12/2025

Hello. I'd like to say that Danny did a great job very knowledgeable and I really do appreciate your help.

Anonymous Dealer - 5/9/2025

Very knowledgeable , helpful and polite service. Thank you very much.

Anonymous Dealer - 4/25/2025

Just wanna leave a note that this customer support agent was extremely helpful with everything. Very nice and accommodating and showed me a few tips and tricks on getting the settings dialed is as best as possible. So overall very good. Hopefully, I keep having experiences like this one on future tech support calls. Thanks.

Anonymous Dealer - 4/21/2025

Close the ticket, Danny got it working in no time. Great support!

Anonymous Dealer - 4/15/2025

The representative was very helpful and prompt. He was able to help me resolve my issues and get it forwarded over to the correct parties.

Anonymous Dealer - 4/14/2025

Thank you Casey for your help, I was able to reset the password. Have a great day!!

Anonymous Dealer - 4/10/2025

All in apparent good order with camera/NVR system. Appreciate the quick and accurate response from support.

Anonymous Dealer - 4/10/2025

The customer support person I talked to was very confident and patient with me on 2 parts for the streaming service but was very knowledgeable and helped me out in a timely manner. I appreciate it very much.

Anonymous Dealer - 4/8/2025

Great tech support, really appreciate it. I appreciate all the help. Thank you.

Anonymous Dealer - 4/7/2025

Steve was very helpful and knowledgeable about my situation.

Eric H. - 4/4/2025

Thank you so much very prompt, efficient , solved the problem, much appreciated.

Anonymous Dealer - 4/3/2025

Your support has been very helpful in recovering the use of our camara system. Thank you.

Anonymous Dealer - 3/24/2025

Great support! Very conscientious and professional follow up.

Josh C. - 3/21/2025

Great service, help me figure it out all the way through the appreciate you guys help.

Anonymous Dealer - 3/17/2025

Danny Aono went above and beyond, assisting me after hours on his end. He was very thorough and knowledgeable .

Anonymous Dealer - 3/13/2025

Steve was quick to respond to my inquiry and advisement in the matter was extremely beneficial as I was able to make informed decisions concerning my surveillance equipment. thank you Steve

Thomas G. - 3/11/2025

Thank you so much to Danny. He was very patient . He has knowledge and it was very nice. Thank you so much.

Anonymous Dealer - 3/5/2025

Great support, helped me every step of the way. Thanks.

Danny f. - 3/4/2025

Very nice very professional , very helpful. Thank you very much.

Anonymous Dealer - 2/26/2025

Your Tech was awesome . Very nice and helpful

Anonymous Dealer - 2/13/2025

Thank you for the prompt and professional support!

Anonymous Dealer - 2/7/2025

The team at IC Realtime is the best. Every interaction has been friendly , informative, and it’s just a real pleasure to deal with these people.

Jose R. - 2/6/2025

Amazing service!

Anonymous Dealer - 2/3/2025

This worked out perfectly, I was given the codes and I finally was able to get access to the project and get things updated . Thank you kindly

Scott Johansen, Scott's Electronics - 1/31/2025

Danny is the best!

Anonymous Dealer - 1/28/2025

Great support & assistance. Timely responses, A+

Anonymous Dealer - 1/12/2025

Great support, I really appreciate it.

Scot - 1/9/2025

I was looking for Firmware and the firmware was provided. Thank you.

Al Ferniza - 9/26/2025

Very professional alot of help thank you Danny

Rayman Inocencio Perez Azcona - 9/14/2025

Great service and attention

Anonymous Dealer - 9/10/2025

Great Service. Thank You

Anonymous Dealer - 9/3/2025

Very helpful and was able to solve my issue.

Paul Thibodeaux - 8/29/2025

Excellent customer service

Mark Phillips - 8/14/2025

Professionally handled my questions

Anonymous Dealer - 7/28/2025

Tech was very patient and helpful!

Anonymous Dealer - 7/24/2025

Danny was excellent as always

Anonymous Dealer - 7/23/2025

Very professional handle

Anonymous Dealer - 7/14/2025

Danny did a wonderful job of helping me with my issues and making sure I'm able to make the deterrent camera adjustments in the future. I'm not confident I can fulfill customer requests.

Dps S. - 7/14/2025

He was a great help. Thanks.

Anonymous Dealer - 7/7/2025

Weird problem, support suggested factory reset. It was solved without that and I gave feedback for future reference

Anonymous Dealer - 7/1/2025

I just wanted to say that Danny was very patient , went online and got my problem solved, and he did a terrific job, as usual. I'm very pleased with the tech support staff there.

Anonymous Dealer - 6/17/2025

Hunter is super helpful, and kind thank you

Anonymous Dealer - 6/16/2025

Danny is the best! Always a pleasure speaking with him.

Anonymous Dealer - 6/12/2025

Five stars did a great job. Very helpful. Thank you.

Anonymous Dealer - 6/11/2025

Friendly interaction, which is unusual for IC tech support. Most important, my issue got resolved.

Anonymous Dealer - 6/11/2025

Once the process got to sending back the device, I was better, but beyond the process taking too long, fractured communications, multiple follow ups and not getting an email with final determination, I am now content. I mention this so there can be some review and possibly some mentoring for the process to improve future customer experiences.

Anonymous Dealer - 6/9/2025

Amazing best security camera company

Anonymous Dealer - 6/5/2025

Hunter gave great, prompt service and helped me solve my problem. My customer was extremely happy.

Anonymous Dealer - 6/4/2025

Support was exceptional!

Anonymous Dealer - 6/2/2025

He took time to explain and correct the problem effectively..

Anonymous Dealer - 6/2/2025

Kariam provided great service and technically correct answers in a timely manner.

Anonymous Dealer - 5/27/2025

Response time was very quick and acceptable. Thank you for your assistance.

Anonymous Dealer - 5/14/2025

Very professional , quick but thorough!!

Anonymous Dealer - 5/13/2025

Gave me the info I needed in a quick and accurate manner

Anonymous Dealer - 5/12/2025

The technician that helped us was really helpful !

Anonymous Dealer - 5/1/2025

Amazing !

Anonymous Dealer - 4/10/2025

Answered every question with a solution. Professional, patient & respectful.

Anonymous Dealer - 4/7/2025

Always excellent service.

Anonymous Dealer - 3/31/2025

...It was nice to experience good Customer / Technical Support for a change in this world of

Anonymous Dealer - 3/25/2025

Support provided the needed information in a timely manor..

Anonymous Dealer - 3/24/2025

I was very satisfied with that guy cause he didn't make me jump through loops.

Anonymous Dealer - 3/13/2025

I got help pretty quickly, and everything worked out as requested. Thanks.

Anonymous Dealer - 3/11/2025

They were very helpful every time I called. Easy instructions.

Anonymous Dealer - 3/7/2025

Everyone is so helpful and patient.

Anonymous Dealer - 3/4/2025

Always a pleasure and a fast response....thank you guys all of you are great

Anonymous Dealer - 3/4/2025

Support helped me to solve my issue. Thanks for that! Recommend 100%

Anonymous Dealer - 2/25/2025

Great help! Thanks! (& Danny)

Anonymous Dealer - 2/21/2025

Your service worked out well. Thank you. I was able to do what needed to be done thanks to you.

Anonymous Dealer - 2/20/2025

The solution was quick and easy to understand.

Anonymous Dealer - 2/17/2025

Very quick to respond and get me the information i was looking for Thank you!

Anonymous Dealer - 2/13/2025

Thank you for your prompt response! Greatly appreciated. Information was spot on.

Anonymous Dealer - 2/8/2025

I got everything back up and going. Actually I had to call in and a guy walked me through it

Anonymous Dealer - 2/7/2025

Danny was very good at helping me find the info I needed for the new 180 camera. Getting the intrusion set up on the clients property.

Anonymous Dealer - 1/29/2025

Very fast service with excellent communication

Anonymous Dealer - 1/27/2025

Very helpful !!

Anonymous Dealer - 1/27/2025

Very pleasant experience! Great person to work with.

Anonymous Dealer - 1/26/2025

I appreciate that Steve even answered me at all, reaching out about an obsolete product! Thanks, and I'll be back in touch once I've got a screenshot of the firmware rev.

Anonymous Dealer - 1/20/2025

Thank you for your support!

Anonymous Dealer - 8/4/2025

Great assistance and follow up.

Anonymous Dealer - 7/30/2025

Hunter is good at his job.

Anonymous Dealer - 7/18/2025

I was pointed in the right direction to resolve the issue. Thank you

Anonymous Dealer - 7/17/2025

Very professional team of Casey and Steven

Anonymous Dealer - 6/18/2025

Danny was good, and I learned a few things during our conversation.

Anonymous Dealer - 6/17/2025

Danny did great

Anonymous Dealer - 6/17/2025

Extremely efficient and quick response time

Anonymous Dealer - 6/17/2025

I appreciate you providing me with confirmation of information I requested. Thanks!

Anonymous Dealer - 6/10/2025

Agent got me the information that I wanted.

Anonymous Dealer - 6/5/2025

Great service and resolved quickly

Anonymous Dealer - 5/27/2025

I appreciated the response time and questions tying to help.

Anonymous Dealer - 5/23/2025

Fast response on my issue.

Anonymous Dealer - 5/23/2025

I appreciate Danny working on the issue and keeping me informed. Thanks

Anonymous Dealer - 5/6/2025

Thanks so much. He was great .

Anonymous Dealer - 4/10/2025

Great as always

Anonymous Dealer - 4/7/2025

Thanks for taking the time to walk me through it.

Anonymous Dealer - 4/4/2025

Thanks for making things quick and easy.

R D. - 4/1/2025

Great experience.

Anonymous Dealer - 3/17/2025

Thank you for the help your great !

Anonymous Dealer - 3/3/2025

Very helpful in providing options

Anonymous Dealer - 2/27/2025

Helped fix the problem, very professional

Anonymous Dealer - 2/19/2025

What was recommended to try did work. Client is happy. Thank you!

Anonymous Dealer - 2/17/2025

Prompt help

Anonymous Dealer - 2/7/2025

The help document supplied answered my question(s)

Anonymous Dealer - 1/31/2025

Great service, thanks.

Anonymous Dealer - 1/29/2025

Great help

Anonymous Dealer - 1/28/2025

Always responsive and is helpful. Thank you

Anonymous Dealer - 1/27/2025

Fast response and code worked

Anonymous Dealer - 1/17/2025

Very helpful in solving the issue

Anonymous Dealer - 1/16/2025

It was very quick and effective

Anonymous Dealer - 1/15/2025

Thank you for quick response.

Anonymous Dealer - 1/8/2025

Appreciate the prompt response!

Anonymous Dealer - 1/3/2025

Was very helpful

Anonymous Dealer - 7/14/2025

Thank you Steve, for your guidance!

Anonymous Dealer - 6/12/2025

Very good help thank you so much!

Anonymous Dealer - 5/15/2025

Danny always does a good job

Anonymous Dealer - 4/25/2025

Very good service from Danny.

Anonymous Dealer - 3/18/2025

Always a pleasure to work with!

Anonymous Dealer - 3/13/2025

Supper was very good!

Anonymous Dealer - 3/7/2025

Good job, thank you.

Anonymous Dealer - 3/4/2025

Thank you for the speedy help!

Anonymous Dealer - 1/28/2025

I’m happy, client was happy!

Anonymous Dealer - 1/8/2025

My error not the staff

Anonymous Dealer - 7/18/2025

No comment left on this one.

Anonymous Dealer - 7/15/2025

I've been trying to get an RMA and this is not the first time this has happened but like I called it never even got person it just goes to this recording. So, my not very happy right now thank you.

Anonymous Dealer - 5/19/2025

No comment left on this one.

Clarence Spencer - 5/5/2025

I never got a visit and the problem got resolved or fix, From.

Anonymous Dealer - 5/5/2025

I never had anybody show up or give me a call.

Anonymous Dealer - 4/29/2025

We were ghosted by them. No call no quote no nothing. Very unprofessional and will not be recommending them to anyone.

Anonymous Dealer - 4/22/2025

Neither dealer could help me

Rocky Snider - 3/31/2025

No comment on this one.

Anonymous Dealer - 3/27/2025

The ICare technician was hard to understand over the phone. And upon sending me the RMA he sent me the incorrect RMA that someone else's information. I had to follow up with him and he insisted that he sent the correct one. So it became a little bit of an argument just so I could get the correct RMA. Thank you, and now I have the correct RMA by the way. Bye.

Anonymous Dealer - 3/5/2025

No comment on this one.

Rocky Snider - 2/20/2025

Hello, yes I can barely understand and or hear the customer service representative. He doesn't speak very clearly and I've talked to his gentleman several times now and I get the same account experience every time. It's hard to understand him and he doesn't do a great job of solving my issues in a prompt manner. I spent way too much time on the phone with him with little to no resolve. Anyway, if anyone wants to call and talk to me more, I can be reached at 425-417-3943. Thanks.