Steve Chan, WESCO - 1/16/2026

I am getting emotional in the best way! Thank you for doing your magic! I just got off the phone with Brian. He is super happy about how fast everything showed up. A million thanks for the lightning fast delivery & truly amazing support !!!

George Ellis, Ellis Law Office - 12/11/2025

I just had a troubleshooting event with Steve. I must say he did incredible work. His troubleshooting skills are excellent as well as being very friendly and courteous and patient, I really commend him. He did such a great job.

Manny Vega, Rescue My Computer - 11/19/2025

As a Tech, I really appreciate the quick response time, especially when you have a customer breathing down your neck. Thank you very much, thank you Danny I really appreciate the quick response.

Lance Benson, United Security and Alarm Systems - 10/23/2025

Good morning. My name is Lance Benson with United Security and Alarm Systems based out of Park Rapids, Minnesota. I just had a tech call with Steve and the service issue we had. We lost IP cameras on a remote switch in another building. And he was very, very kind with me running back and forth and found some laptops to connect everything back up and rebuild the client system in a very timely fashion to get those cameras back up and running, as we were fighting some odd IP address. Everything connected and came back and we'll have a happy client and it made my job very easy as the tech in the field. So, I think the five was the highest I could give him, I'll give him a ten, I'll give them a twenty on how awesome you were today. I wanna say thank you very kindly for your help. Have a wonderful day.

Lance, United Security and Alarm Systems - 9/25/2025

Good afternoon. My name is Lance with United Security Alarm Systems in Park Rapids, Minnesota. I just got off the phone with Hunter, an IC Realtime tech. I've had him a few times over the last couple of weeks and his tech support is fantastic, spot on, takes care of me quickly. Knows his stuff inside and out. He's very courteous, very polite, very kind, and I'm just really glad when I hear his voice on the other side of the line. So, thank you, Hunter. I appreciate you very much.

Richard Cannon, Technology Consultants Group LLC - 2/17/2026

Yeah, I called in the tech was awesome. He led me to exactly what I was asking, probably no more than five minutes on the phone. Now I know one more thing about IC Realtime I didn't know before, so thanks to him, he steered me in the right direction and we're happy as dealers. Thank you very much. Bye-bye.

Lance, United Security and Alarm Systems - 2/6/2026

Yeah, my name is Lance with United Security and Alarm Systems out of Park Rapids, Minnesota. Just had IC Realtime technician Casey help me with a resolution issue on a brand-new camera that's on an older recorder. He was amazing to work with; very kind, courteous, knew his stuff, and was able to help me with a workaround that would be perfect for my client, and I'm very grateful for his professionalism and his knowledge.

Scott, Paragon Systems - 1/15/2026

I just wanted to say your technician is very informative. He helped me through everything I needed to learn and answered all my questions. I'm very appreciative for you guys. Thank you so much.

Chuck - 1/7/2026

The best. Period. Very refreshing Thanks

Tommy Mislenkov - 12/19/2025

Great response time. Literally a minute. Resolved immediately

Albert Cunningham, Liaison Home Automation, LLC - 12/18/2025

Steve was very professional and friendly. He explained the available options well, and provided additional information to assist with resolving the issue. I wish all support agents were this good!

Justin McCrillis, FYC Systems - 12/16/2025

You guys are the best. Thanks for the support I just got off the phone with Casey and awesome great tech support and appreciate you guys.

Will Rissmiller - 12/9/2025

The service man I talked to about the problem with my NVR was very, very knowledgeable and very, very helpful and gave me information that I didn't need. Thank you.

Daniel Studen - 12/8/2025

Great service, support, and advice. THANK YOU!

Abdur Asadullah - 11/21/2025

These guys are f*in beasts!

Robert Berube - 11/12/2025

IC Realtime tech support is excellent, they always come through for me.

Joel Herzog - 11/11/2025

The person who assisted me was absolutely wonderful, took charge, had no problem diving in and getting my issue corrected, and actually went above and beyond to assist me. Very much appreciated the technical support.

Marquess - 11/11/2025

Hunter was very, very informative, kinda took my hand and walked me through everything. He was a great guy with support. I feel confident knowing that if I call IC Realtime I can talk to him and he can help take care of me or any needs that myself and my customers might have or need. So, I just wanted to praise Hunter a little bit. Like I said, he did very well and explained everything very thoroughly and just very straight to the point. So we got everything taken care of. And yeah, I look forward to utilizing Hunter again whenever we have an issue with any IC Realtime equipment and we need tech support.

Sean Pelling - 11/4/2025

Top-tier support. Treated as a partner rather than an adversary.

Dino - 10/28/2025

Hi! This is Dino, owner of three pharmacy locations in Massachusetts. That's why I tell you every time I call IC Realtime, I've never ended a call without getting my issues resolved and I just wanna give you guys kudos for that. Steve helped me today and helped me a couple of weeks ago and always did not hang up till my stuff is done correctly and I'm satisfied. So I appreciate you guys. We've had IC Realtime for a long time and I'm glad we do. Thank you! Dino, owner of three pharmacy locations in Massachusetts, take care.

John Johnson Sr - 10/23/2025

Very thorough, very patient, very helpful. Appreciate all the help. Thank you.

Dia Casarrubias - 10/21/2025

Tech support is incredible. It's amazing. They just helped me, and they did it in under five minutes. It's really, really good and I love it.

Parker Paul, Innovative Consulting and Marketing - 10/21/2025

Hey, this is Parker at Innovative Consulting and Marketing. I just called in to tech support for some IP help on a duplicate IP address and the tech support agent was amazing. Thanks, keep up the great work.

Palm Electronics - 10/20/2025

Hunter sure knows your products and was very good at explaining how to resolve my problem I would highly recommend him for a more senior position

Kyle Fine - 10/7/2025

I called in today for assistance in troubleshooting a system for one of our customers. I spoke with Casey. He was very knowledgeable, helpful, and personable. Uh, ten out of ten. I hope the next time I call in that he picks up the phone.

Cindy Clabaugh - 10/2/2025

Devan was very helpful; he walked me through setting up the cameras. He is patient and sorted out all the issues I was having. Really appreciated his help.

Perry Toth - 9/17/2025

I would just like to say I was very satisfied with the customer service today. Hunter is exceptionally good at what he does. He's always helpful and they always take care of me when I have an issue with the camera and NVR. So five out of five. I appreciate the help. Thanks, bye-bye.

Nick Terlesky, Diamond Brothers Jewelers - 8/28/2025

Steve helped me out of a jam with my camera system in my retail location. He is extremely knowledgeable. He did not give up on me until we solved the issue. Steve is Amazing !

Howard Loken - 2/13/2026

You have a very professional and quick response team. I made my request for help and an excellent response was given

Diamond Brother - 2/17/2026

Just wanted to say my tech support person was amazingly fast, helped me out in a matter of seconds, and I really appreciate you guys and your tech support.

Charles Radawich, eCharles Inc. - 3/5/2026

Just want to compliment Hunter, the technician who helped me today. He did a great job. He was very patient, and we solved my problem. Charles from E. Charles Inc. Thank you.

Ben Parker - 2/25/2026

As has happened frequently, I needed some help and tech support was phenomenal, thorough, thoughtful, found the answer, and helped me understand the best way forward. I really appreciate you guys.

Shawn Bowen - 2/25/2026

The technician was very knowledgeable, quick prompt and fixed the messages and stayed on the line long enough to make sure the problem was solved. Thank you guys for the great service, keep up the great work. Bye!

Ing Locksmith - 2/27/2026

Hello everyone. I've been helped by Steve, the level of tech support and his knowledge was exceptional. He was able to quickly give me workarounds and resolve my issue and make me look good in front of my customer. I really appreciate you guys. Thank you.

Video Max Inc - 1/7/2026

The guys are always awesome on helping me out. I've spoken with you guys on a number of different occasions. You guys are always quick to help in a professional manner. Thank you.

Anonymous - 12/19/2025

Excellent service, we went through my concerns and got them completely taken care of and I appreciate it greatly.

Marquess Vela - 12/17/2025

Danny was great help! Definitely helping me with everything and his explanations were very thorough and straight to the point! Definitely needed that information and him coming from being in the field definitely helped me out a lot!

Anonymous - 12/3/2025

Yes, Eric was very helpful in switching over to tech support. And they walked me right through everything and I greatly appreciate it. Service has been excellent. Thank you.

Anonymous - 12/2/2025

I really appreciate all the help. That's one of the main reasons that we have IC Realtime as our main camera provider, so I really appreciate the help with this young man. He's been on the phone with me for a couple of hours, taking care of an NVR that had very difficult firmware to update. So thank you very, very much. Bye-bye.

Anonymous - 12/2/2025

Hi, I'm just very grateful that your customer service person was attentive and took care of my issue, and so I appreciate just the quickness and the ease of your customer service line. Thank you. Bye-bye.

Anonymous - 12/2/2025

Very quick, easy fix. The gentleman updated my software and imported all my settings. Everything's working for me. It all happened very quickly. Thank you so much. Bye.

Anonymous - 12/2/2025

The technician was very, very good. He was meticulous in the way he troubleshooted the problem, and the firmware that had to be loaded on the NVR was very difficult to figure out. He did a great job

Brian Metz, Richland County Sheriff's Department - 11/25/2025

Response was quick and complete. Was able to unlock the system with the first code. This has been very helpful for the assigned investigators.

Leo Stone, Kinder Systems - 11/5/2025

The reset codes provided allowed us to access the system, so we were able to create an additional admin account and connect the application to the hardware. We still can't reset the original admin password, but we do have the requisite access, so satisfaction has been achieved.

Anonymous - 10/24/2025

I started working with IC Realtime in 2023 while looking for the right camera for our Site Surveillance Division. Their products checked every box for what I needed to provide reliable and scalable systems for our clients. Since then, I’ve had great experiences with their team and products. Some things to highlight are low failure rates, easy-to-use equipment, and a solid 10-year warranty that shows how confident they are in what they build. The support team at IC Realtime has been awesome to work with. Ian and the rest of the crew are quick to help, whether it’s tech support, project design, or just general advice. Their client-facing support and project design have also been a big selling point on my jobs. They’ve got a strong lineup of cameras that work for everything from small projects to large commercial installs, and it’s all backed by a team that truly supports their dealers.

Karl Dobrinich - 10/22/2025

Hunter was terrific learned a lot appreciate all the time thanks, bye.

Matthew Tobe - 10/15/2025

Steve is an awesome technician. He doesn't get upset. He does his job and has a sense of humor. Much appreciated. Thank you.

Zach Rohbock - 10/6/2025

I'm shocked I was actually able to get the software I needed even though it turns out it's no longer supported. And promptly too.

Luis Leon - 9/29/2025

Devan was extremely helpful. Tech support the way it should be.

Wesley Wilmers - 9/23/2025

I really appreciate the patience of the techs on tasks that might seem routine. When things get hectic on the job site, it makes a big difference having them take the time to walk us through it. Thank you.

Albert Ferniza - 9/17/2025

I was very impressed. Man knew what he was talking about. Thank you very much for your time.

Craig Soderberg - 9/15/2025

I've had great luck with all the IC Realtime people I've spoken to... very patient and helpful to get me through what I'm trying to accomplish. I've probably spoken to 5 or 6 over the past year.

Brad Griffin, Home Theater Design - 9/11/2025

Steve was great. He answered all my questions and was very polite and professional.

Commander Av - 9/10/2025

Patience and extreme knowledge was the key to this guy's 5-star rating.

Faurest Simmons, Freedom Communications Inc. - 9/8/2025

I have always received the best of service help from your people. I appreciate all of them very much

Jake Hanson - 8/27/2025

I rate it a five. I felt like the technician was extremely helpful, responsive to the situation that I was facing in front of me. Patient with me and able to resolve the issue faster than I anticipated. So, I appreciate all your guys' help. Great product and it's been a pleasure being a customer. Thank you.

Lance Benson, United Security and Alarm Systems - 8/21/2025

I'm grateful for the call back today The tech did a fantastic job letting us know about the service issue I had with trip wires [....] firmware updates. Grateful for the call back again and for the great service. Thank you very kindly, have a wonderful day.

Colbee Morin - 8/13/2025

The message is, Casey is just badass, very knowledgeable, extremely an expert at IC Realtime equipment and programming. Perfect. It's a five out of five. This is Colbee.

Eddie R, Seagull Electronics, Inc - 2/25/2026

Danny is AWESOME 🙏🏽🙏🏽

Josh Hasbargen - 2/17/2026

Support was on point. Quick response to request via email and direct helpful assistance when calling customer support

David Gama, New Tech Integration, LLC - 2/18/2026

Casey was extremely helpful today, and I appreciate the time that he took to show me around the recorder and how to create line intrusions. Thank you.

John Geising - 2/13/2026

Very helpful and easy communication. Casey was able to quickly show me a couple things with the PTZ camera through the web interface and made my job easier

, Super Home Systems - 2/12/2026

Hey, my tech support agent was amazing. He was patient with me and got me to get this doorbell fixed for this customer, and I really do appreciate his due diligence, man. Alright, thank you.

Wesley Wilmers - 2/19/2026

I appreciate the tech's patience as we sometimes ask questions that we can probably find if we took half an hour to dig in online. It's definitely more efficient, and it just feels good as an IC Realtime dealer.

Braxton - 1/16/2026

Very helpful, very knowledgeable, helped me out when I got stuck in a spot. Greatly appreciated, thank you.

John Ekholm - 1/6/2026

Thank you for taking the time to help me figure out an issue I could not deal with. It has saved me a great deal of aggravation.

Anonymous - 12/9/2025

You guys rock, thank you

Aaron Atwater, Atlantic Sound Inc. - 11/5/2025

Always the best support!

Anonymous - 10/23/2025

Very helpful very patient. Thank you so much for the great help.

Anonymous - 10/17/2025

Love IC Realtime

Josh Petrella, Next Wave Tech - 10/16/2025

As always, Danny is fantastic

Anonymous Dealer - 10/7/2025

Casey and Mario were very helpful! The support team is awesome.

Dale Ramey - 10/6/2025

I had a short wait to speak with a tech and he solved my issue quickly.

Karl Dobrinich - 10/1/2025

It's nice that your hold times are relatively short. Thanks much.

Jeff Krebs - 9/26/2025

Responses were quick and efficient. Issue was resolved same day even after regular business hours. Thank you

Aaron Atwater, Atlantic Sound inc. - 9/18/2025

Danny was very helpful and was able to get the problem solved. Thanks!

Melissa Michaels, Independent Communications And Cable - 9/10/2025

Your technician was extremely fast, courteous, thorough and professional. Thank you!

Brian Romano, Up Front Technologies - 9/4/2025

The tech was made aware of the issue, opened a ticket, and found others were having the same issue. It was fixed before the next morning.

Brian Taylor, Phoenix IT Solutions, Inc - 8/29/2025

I wanted to let you know that I appreciated receiving a phone call back to resolve the issue and waiting on the phone until I could validate that the provided fix worked.

Chad Hellman - 8/28/2025

Some of this IP stuff gets complicated and Casey always knows what's going on and is able to help me. So I can't tell you how much I appreciate it. Thanks, bye.

Kevin Budzinski, AMS Inc. - 8/26/2025

The tech service was good. The tech was familiar with the problem and quick to suggest a fix that seems to have resolved the issue. However, the issue, cameras randomly dropping off the DVR, wasn't a problem in the configuration or installation. It was apparently a common problem in the DVR. The IC Realtime DVR, which includes an on-board 8-port PoE switch, apparently can't actually power 8 PoE cameras. All are IC Realtime cameras. The DVR, after being reset, would display all 8 cameras for a day or 2 and then would lose one of the cameras. A reset would restore all cameras temporarily. The fix was to add an exterior PoE switch, put the cameras on the external switch, and then link to the DVR's switch. The tech was very quick to suggest this, and it seems to have fixed the problem. Thanks

Jim Harper - 8/22/2025

I appreciate your help, Hunter. You stayed on with me for quite a while. So thank you very much. You have a great weekend.

E3 Technologies - 8/21/2025

Absolutely fantastic and professional and taught me stuff that I didn't know before. Thank you so much.

Perry Toth - 8/20/2025

The reply’s are always quick. It's refreshing how the team can always solve my problem so easily.

Safety Signal - 8/14/2025

Tech support very friendly, very helpful, knew it inside out, and patient as well. Thank you.

Melissa Michaels, Independent Communications and Cable - 8/13/2025

Yeah, the technician was very helpful. He answered all of my questions today. I'm really appreciative of the support. He's going to be sending me some documentation for a Saturday install. Thank you again, have a great day.

John, Conley Electronics - 6/5/2025

Hey, John from Conley Electronics. I just wanna say Steve was exceptionally great and patient with me. He went through all my questions listing details to answer back. It was awesome as always. So, I appreciate you guys and just know you're not all created equal. Not all tech support is good. Not all tech support answers your questions and helps you out and doesn't make you feel stupid. You guys do a good job. I appreciate it. Thank you very much.

Parker, Innovative - 4/21/2025

Daniel was very friendly knowledgeable and got my active deterrent camera backed up with a restart of the camera which was awesome so appreciate it this, the support and a great help. Thank you.

Avi G., All Cable Consulting Inc. - 3/21/2025

I just dealt was Danny. Danny was the most responsive, incredible technician I've ever dealt with at IC Realtime, and he's the reason why I enjoy calling in. Thank you very much...

Richard Cannon, Technology Consultants Group LLC - 2/27/2026

The Tech was really great. He helped us so much that we got the project done!! Thanks so much

Joseph Richards - 2/27/2026

Yeah, excellent job with tech support. I spoke to Danny Aono. Excellent support. I got to where I needed to be with this help, so I do appreciate it.

Acton Pharmacy - 1/6/2026

You guys are always helpful. I appreciate your assistance always, glad we have your system. Steve has always been great to us. Appreciate it. Thank you, have a good day.

Antonio Acosta - 12/16/2025

Great service amazing company

Eric Olsen, Communications Engineering Management - 12/15/2025

Happy with everything. Quick to respond and gave us the solution.

Ron Jennings - 12/8/2025

Excellent response as usual

Anonymous - 12/4/2025

Very knowledgeable with the system, knew exactly what he had to go after refreshing it and it works. Paperly thank you again for your help.

Matt Harker, GOSERCO - 11/20/2025

Excellent support as always! Thank You!

Art Davidson, K-Integration - 11/12/2025

Great response time

Greg Schimmel - 11/6/2025

Awesome support! Tech was very helpful, knowledgeable and friendly.